Brian Simpson Email & Phone Number

New York City Metropolitan Area

Freelance management consultant providing customer experience strategy assessments and organizational design project leadership to clients across a broad range of industries.

Led the global patient experience (PX) vision, strategy, and insights program across the Accelerated Enrollment Solutions division at PPD. Focused on leveraging study participant feedback to drive increased enrollment, engagement, and retention in clinical trials. Provided PX expertise to marketing, creative services, technology, and site leadership to.

Greater New York City Area

Led CX consulting engagements to uncover insights about each client's end-to-end customer experience, performance at critical moments, customer emotions, and clarity on jobs-to-be-done. Through his storytelling and visually engaging deliverables, organizations better empathized with their customers, aligned on a clear CX vision that connected to the.

Greater New York City Area

Developed a customized project management and process improvement training curriculum built around the DMAIC approach for a 30 person NGO. Provided in-person coaching sessions with project managers to help refine project charters & scope, & formulate a focused project strategy & approach.Created a margin calculation tool to assist an entertainment.

New York, New York

Led the development & execution of continuous improvement initiatives across WEA Merchandise Operations. Evaluated existing systems & processes, identified best practices, & implemented scalable solutions that resulted in improved workflow & data accuracy for product managers, art designers, touring managers, & accounting / finance teams. Managed all.

New York, New York

Led high-profile HR and Supply Chain transformation initiatives which yielded $20M in savings in years 1 & 2. Accountable for ensuring all financial targets were achieved & key milestones completed on time. Created & maintained KPI dashboards to measure project performance, which were shared monthly with executive stakeholders.

Field Based (NJ)

Led quality improvement Kaizen events, pre-project planning assessments, & mentored onsite Six Sigma leaders in national customer service call centers. Completed 5 week Lean Six Sigma Black Belt training.

New Jersey, United States

Managed national implementation of $92M/year prime vendor distribution agreement with Quest Diagnostics. Responsible for managing product conversions, vendor relationships, & supply chain issues across 30+ Cardinal distribution centers & 2,000+ customer locations.

Edison, NJ

Managed team of 13 service representatives, responsible for accounts receivable reduction, fill-rate improvement, & presenting customers with cost savings opportunities. Recognized for improving widespread office morale issues, by redefining the FSR position.

New Jersey, United States

Responsible for selling, marketing, & training customers on strategic value-add programs: continuous pricing accuracy, online supply chain reporting, & OR inventory management.

Edison, New Jersey, United States

Dedicated customer service contact for 15 hospital accounts. Responsible for order entry, backorder resolution, pricing accuracy, accounts receivable, & product conversions.