Group Regional Operations Director
Current26 years of progressive business leadership for 3-state region for Fortune 500 leader of kidney dialysis clinics with 27% national market share through a network of 2,816 outpatient dialysis centers serving 204,200 patients treating end-stage renal disease . Rapidly promoted from Dialysis Nurse to Facilities Manager for 5 different locations, to Regional and now Group Operations Director, leading 270 associates in 20 facilities, with P&L of $90M.Direct accountability for 10 dialysis centers in 2 states, generating $50M of revenue, supervising 130 teammates. Supervise a Regional Operations Director with an additional 10 clinics and 140 employees, and $40M revenue. Responsible for managing financial and revenue growth, labor management, contract management, capital expenses, onboarding, hiring, and implementing policy and procedures, while successfully passing CMS audit.• Slashed labor cost by $1M in Year 1 by proactive leadership and operational focus.• Efficiently served 900+ patients annually, delivering a satisfaction rating of 90%+. • Negotiated 15 medical director agreements and 5 office subleases.• Achieved 90% leadership retention rate in 2021.• Conducted 2 years of due diligence among 18 outpatient clinics auditing compliance for 700+ patients, then partnered with finance to create a 5-year proforma, resulting in the successful acquisition and subsequent management of a 15-clinic multistate organization. • Reduced labor costs by $1M due to implementation of labor efficacy strategy and tactical plan.• Lead company in clinical outcomes, ranking in top 10% of performance among 30 Directors in the West Coast Division.
