Working with clients to evaluate their current capabilities and data readiness related to emerging generative AI technologies. Establishing roadmaps across business units to drive the adoption of AI.

Gryphon.ai offers the most comprehensive AI-powered enterprise-level platform that delivers compliant, real-time intelligence into every customer conversation. Led the product management team at Gryphon designing, building, and launching Gryph, the real-time AI conversation coach and Conversation Intelligence products leveraging NLU, machine learning, and generative AI. Launched three new mobile applications and over a dozen integrations of the Gryphon platform across CRM (Salesforce, Dynamics, Hubspot), CCaaS (Genesys, Five9, NICE, and more) and helpdesk (Zendesk, Freshdesk, ServiceNow).

Led the data platform team as product owner to modernize the Eagle financial platform from a SQL database to a big data solution capable of handling complex accounting functions across millions of records.

Dunkin and Baskin-Robbins mobile apps and websites deliver high-engagement consumer experiences vital to supporting each brand’s growth strategies. - Managed a team of Product Managers responsible for driving the roadmap and delivery of the mobile app and website for both brands - Delivered the national launch of On-The-Go ecommerce ordering for Dunkin’ Donuts mobile app allowing ordering ahead at over eight thousand restaurants - Delivered the first Baskin Robbins mobile app which quadrupled year one download estimates - Worked cross-functionally across Marketing, Brand Marketing, IT, and Operations to drive consensus and alignment for an aggressive mobile and web release strategy - Drove the innovation product roadmap partnering with Apple, Google, Visa, MasterCard, Facebook, Waze, and numerous other third parties for both DD and BR digital platforms

Nuance powers the voice interactions for most of the mobile, television, and automotive solutions in the world. Launched a new product for automotive and televisions customers and two voice-enabled personal assistant mobile applications The Dragon Mobile Analytics portal and data warehouse provided critical application insights for Nuance customers. Over 100M connected devices generated billions of transactions per month via the Nuance Cloud Services platform with Automated Speech Recognition and Natural Language Understanding interactions. Set the vision for Analytics as a revenue-generating product for Nuance Mobile Created an aggressive product roadmap and pricing strategy for providing high value consumer insights that were never before possible for mobile, television, and automotive manufacturers Engaged with customers at conferences to present analytics as a product along with other Nuance product managers Developed a series of strategic and operational insights generating high ROI for customers Increased customer satisfaction and go-live success for new applications via a set of KPIs designed to capture pre-launch application issues Increased customer retention by providing critical insights on their deployed applications Built an agile team from the initial one developer to a 10 person high performance group