Brian Suh Email & Phone Number

San Francisco, CA, US

Menlo Park, CA, US

• Develop and lead end-to-end program management of technical projects for the Workplace product’s scaled customer organization.
• Identify process improvement opportunities and build consensus with leadership in change management for scaled self-service and vendor operations.
• Communicate milestones and measured impact to executive leadership and product leads

• Manage the design, build and execution of industry leading end-to-end privacy programs.
• Ensure Federal Trade Commission (FTC) compliance with Meta data/privacy policies.
• Lead initiatives such as the 2021 FTC Privacy Audit, Help Platform Strategy to drive collaboration across cross-functional teams including PM, product design, engineering, legal and operations.

San Francisco, California, US

• Lead a team focused on scaled solutions for platform migration (Desk.com to Service Cloud)

San Francisco, California, US

• Lead end-to-end program design and management for Salesforce's Feedback App and strategic programs
• Plan and direct the work of other cross-functional professionals, including engineering, product design, infrastructure IT, security and privacy systems, finance, and communications
• Develop measures to define app and program progress and success
• Support the prioritization of corporate strategic initiatives
• Advise on strategic company objectives and industry trends to identify, recommend and pursue technologies to meet business objectives
• Identify and educate executives on new, innovative technology trends and markets, and recommend high-potential investments

San Francisco, California, US

• Managed team focused on the design and implementation of an end-to-end new Customer Journey
• Created and implemented an onboarding Email Campaign using Pardot
• Coordinated multiple large scale Webinar Series for instructional learning
• Developed the Curriculum and content for the Learning Management System (Trailhead)
• Designed In-app tours and wizards to increase Feature Adoption through Pendo
• Created On Demand Video Support Center

San Francisco, California, US

• Designed end-to-end new customer, internal and partner onboarding programs
• Lead the design and implementation of product adoption programs: global email campaign, webinar series, learning management system, in-app guides, video support center
• Drove program assessments and metrics and communicated results to executive leadership

San Mateo, CA, US

• Created project plans to manage end-to-end customer implementations
• Created documentation for repeatable implementation processes
• Developed and delivered internal product training programs
• Provided regular communication and escalations to internal leadership team

Austin, TX, US

• Served as the implementation team lead
• Trained and coached team members in successful account launches
• Performed large scale customer implementations
• Developed best practices for global launches and leveraged analytics to measure effectiveness

Richardson, Texas, US

• Consulted clients throughout the implementation of a cloud-based SaaS product as a product expert to provide best practices for setup and configuration
• Oversaw migration of data from multiple sources by interpreting and clearly understanding the client’s business requirements
• Created process documentation and provide cross training to other stakeholders
• Coordinated with Sales, Training, Support and Account Management as required to ensure a positive and successful client experience
• Acted as the customer advocate to ensure customer satisfaction

Richardson, Texas, US

• Performed implementations and training for the nation’s largest manager of multifamily housing
• Provided project plans and project management for Insurance and Screening implementations
• Served as the customer’s primary technical liaison during onboarding
• Discovered opportunities to up-sell and promote contract renewal of customers
• Escalated issues to product managers as well as identify permanent corrective action measures

Richardson, Texas, US

• Consulted clients throughout the implementation of a cloud-based SaaS product as a product expert to provide best practices for setup and configuration
• Analyzed client’s legacy accounting information and practices to ensure configuration compatibility
• Oversaw migration of data from multiple sources by interpreting and clearly understanding the client’s business requirements
• Conducted account reviews with clients prior to launching the product to ensure accuracy of data and configuration requirements
• Created process documentation and provided cross training to other stakeholders
• Coordinated with Sales, Training, Support and Account Management as required to ensure a positive and successful client experience

US

• Delivered trainings for new customer service representatives (CSR)
• Created and updated training documentation for new hires
• Served in a quality assurance/coaching role to ensure CSR performance
• Provided product expertise to internal departments and customers
• Acted as an escalation point for customer

Waco, TX, US

• Hired and managed a team of account executives
• Provided regular training sessions to increase AE productivity
• Aligned with the executive leadership team on company wide sales initiatives
• Lead team efforts to meet scheduled quotas

• Evaluated the functioning of the neuromuscular skeletal system
• Performed a series of manual adjustments to the spine, and other articulations of the body
• Observed and examined patients and interpreted x-rays
• Advised patients about recommended courses of treatment
• Managed a staff of few chiropractors and office staff

Bachelor Of Science (B.S.), Biology, General

Doctor Of Chiropractic, Chiropractic