Brian Walker Email & Phone Number

United States

• Responsible for production, quality, and compliance of loan applications. Led a team of 50 loan officers and five support staff in a call center environment. Ensured loans were offered and closed according to internal.
• Led initiative to place consistent focus on sales training, improving efficiencies, phone and queue management, lead management, and marketing emphasis to help drive business into the call center.
• Led multiple projects for new pipeline tools and systems along with enhancements to current LOS.
• Achieved targets for applications three consecutive quarters within first six months of arrival after PNC had not hit targets for applications in over two years.
• Created and trained teams on real estate purchase transactions.
• 2021 “Market All-Star” Winner.

Jacksonville, Florida, United States

• Responsible for production, quality, and compliance of loan applications. Led and motivated team of sales managers with ten to 12 loan officers each along with support staff in call center environment with.
• Implemented new online loan application for customers and loan officers.
• Improved upfront application quality from 55% to 80% in six months.

Jacksonville, Florida

• Motivated and led team of 15 loan officers in a call center with responsibility for production, quality, and compliance for loan applications taken and funded by team. Evaluated and implemented appropriate sales.
• Achieved industry-leading customer ratings YOY.
• Achieved number-one sales team ranking in 2017.
• Chairman's Circle Winner, 2017.
• Supported Relocation & Direct sales teams – 95% purchase.

Jacksonville, Florida, United States

• Responsible for Retail Lending Services which was tasked with ensuring loan application compliance with 19 regulatory requirements including flood insurance, ECOA, RESPA, HMDA, and TILA. Worked with risk, compliance.
• Developed and installed reporting and documentation to provide clear visibility to required functions and risk for sales and operations partners, as well as for retail lending services.
• Collaborated directly with IT, configuration, business operations support team, doc ops, training, and production support to address issues and provide solutions and preventative efforts for sales and operations.
• Conducted regular site visits to promote customer service for internal partners through presentations regarding functions supported by Retail Lending Services.

Jacksonville, Florida, United States

• Provided effective leadership and management of over 30 processors with focus on customer experience, alignment with overall sales strategy, meeting closing goals, training, new initiatives/products, and ensuring a.
• Maintained and developed third-party relationships with title and appraisal vendors, external partners (FHA bond/first-time homebuyers), Bank of New York, and private-label business partners Ameriprise and AIG.
• Utilized experience and knowledge in Fannie Mae, Freddie Mac, FHA, and VA products and underwriting guidelines and certified as credit authority from 2006-2014.
• Managed projects for new business partners Habitat for Humanity, Bank of New York, paperless initiative VirPack EC and Hyland (OnBase), UAT testing, and process development.