Brian Mattison Email & Phone Number

Fountain Inn, South Carolina, United States

Fountain Inn, South Carolina, United States

- Own the order-to-ship cycle for all Bosch Rexroth intercompany locations in South America, North America, Europe, Africa, Asia, and Australia. o Collaborate daily with Procurement and Production Planning teams to ensure customer demand signals are driving components and scheduling needed to meet customer OTD & fulfillment expectations o Monitor, verify, and communicate timing on new product launches, replacements, and phase-outs with both external and internal customers to ensure accurate demand is entered in SAP and signals are flowing down to Procurement and Production teams.o Analyze data exported directly from SAP system via various transactions to ensure the customers’ demand signal is consistent and falls within our established planning parameters. If changes conflict with our communicated parameters I collaborate with the customer, production, and procurement to ensure we are implementing changes that can best accommodate the customer without negatively impacting production or procurement.o Maintain and create SAP Customer Master Data to ensure appropriate freight forwarder, account #, and method of shipment is used so as to not impact on time deliveries - Primary POC for the new order/shipment process to Rexroth’s new production facility in Queretero, Mexico, which essentially acts a contract manufacturer.o Develop and coordinate the planning strategies for components via Materials Management Scheduling Agreements in SAPo Establish and maintain the order process from our customers to this new facility via Scheduling Agreements in SAP. o Establish and support development of the process flow and work instructions for new order process that will be utilized by all customer planners whose customers will be ordering from this facility.

Fountain Inn, South Carolina, United States

- Local Export Control Officer responsible for ensuring our site maintains compliance with US Customs & Shipping Laws.o Maintains and verifies material classifications in SAP o Develops and ensures processes are followed as I am the sole representative of the United Sates Principal Party of Interest for all exports leaving our facilityo Developed process that utilizes both our standard SAP System and our Legal Control SAP system to combine data from both systems ensuring the information we are providing on export shipment paperwork is accurate. o Developed custom report utilizing VLookups and Pivot Tables that I update bi-weekly using large data pulls from Legal Control SAP which enables users to drop in delivery information then automatically calculates the values needed to submit specific data for EEI filings of export shipments leaving our plant.

Fountain Inn, South Carolina

- Manage a team of customer planners responsible for the order-to-ship cycle of our “Big Three” OEM customers: Caterpillar, John Deere, and Case New Holland who averaged over 150,000+ pieces delivered per year. o Primary POC to the customer for production delivery escalations and primary POC to production for customer escalationso Scheduling agreement creation/maintenance including customer master data and material master datao Prototype Order creation and coordination with Sales, Engineering, Resale Procurement, and Productiono Data analysis including open order reports, OTD performance, price discrepancies, - Collaborate daily with Procurement and Production Planning teams to ensure customer demand signals are driving components and scheduling needed to meet customer OTD & fulfillment expectations - Monitor, verify, and communicate timing on new product launches, replacements, and phase-outs with both external and internal customers to ensure accurate demand is entered in SAP and signals are flowing down to Procurement and Production teams.- Analyze data exported directly from SAP system via various transactions to ensure the customers’ demand signal is consistent and falls within our established planning parameters. If changes conflict with our communicated parameters we collaborated with the customer, production, and procurement to ensure we are implementing changes that can best accommodate the customer without negatively impacting production or procurement.

Charlotte, North Carolina Area

- Daily responsibilities included organizing, planning, and facilitating short- and long-term goals of direct reports with customer responsibility from “mom and pop” type resellers to customer such as the USPS, Vertiv distributor, Chewy, Wal-Mart, and Amazon.- Provided timely resolution of customer issues by collaborating closely w/ many teams- Accountable for team KPI’s such as order accuracy, credit and return numbers, phone metrics, etc.- Liaison for customer service representative relocations from Greenville, SC to Charlotte, NC during a corporate headquarter relocation- Worked closely with corporate recruiting partner in Uptown Charlotte, Accrue Partners, and internal HR to conduct interviews and develop a well structured 12-week onboarding and training class for new Customer Care Coordinators in Charlotte, NC to replace previous group- Coordinated and managed 365 career development plans for direct reports with semi-annual and annual performance reviews. These meetings were used to develop and set goals for employees through an established career ladder strategy developed to build our team from within. Through this process, I saw 20+ individuals hired as Customer Care Coordinators be promoted within our Customer Experience organization to leads or supervisors and promoted to other roles within our company including sales, HR, and IT- Conducted quarterly performance 1:1s where detailed individual KPI metrics, randomly selected phone calls, and email exchanges were reviewed. My goal was not only to improve quantitative KPI performance but to support in developing the soft skills needed to provide an overall satisfying experience.-Conducted yearly compensation planning based off of employee performance derived from KPI metric-Led and participated in project teams focused on internal survey results and “Voice of the Customer Survey” results to improve processes and add value to the organization.

Charlotte, North Carolina Area

Diversey Care Team- Organized team operations for Request for Proposals (RFP’s) for Medical customers wanting to utilize our cleaning products across major hospital networks. o Gathered and provided information varying from general company info, product info, tax info, company philosophy, competitive product cross-references, obtaining and providing Certification of Insurance, etc. o Covered both new and existing business- Utilized JD Edwards to complete customer orders for eligible GPO contracted customers. Orders consisted of full system cleaning solutions including actual dispensing systems as well as cleaning products.- Responsible for completing customer set up. - Provided new customers with relevant product and company information to establish a relationship as a new vendor using data that was maintained in CRM tool JD Edwards. - Utilized JD Edwards as a tool to maintain previous call notes and schedule follow ups to help further establish the new customer relationship and set foundation for overall customer experience.- Responsible for maintaining Diversy production information on customer portals. This ensured our customers were providing correct information on their websites to their end customers. Data maintenance included verifying product image, product SKU number, and product size details.- Responsible for multiple customer relationships including Essendant, Staples, and Grainger.

Product Care- Efficiently managed regional and national accounts ranging from $30 Thousand to $15 Million in annual sales of packaging solutions to distributors and fabricators- Effectively worked with sales, marketing, accounting, production planning, and physical logistics teams to provide excellent customer service to both internal and external customers throughout North America- Provided solutions to customer inquiries and complaints using analytical skills to offer replacement materials that were similar product offerings the customer wanted but we were not able to supply at the time of order.- Grew and maintained customer and sales rep relationships via bi-weekly calls to review open order reports run and analyzed via SAP- Built multiple customer specific PO templates using Excel that incorporated v-lookup functions that made the customer order placement process easier for the customer and myself.- Maintained customer and material master data via SAP transaction VD02 and VD52 which included maintaining customer address attributes, customer preferred carriers and account numbers, customer specific packing instructions, customer specific shipping instructions, maintaining customer part number cross references to our part numbers all to better enhance the overall customer experience and ease of order processing.

- Handled all aspects of grocery orders for customers, checkout, express checkout, complaints, etc.- Emphasized good customer service at all times with both communication and listening skills.- Worked with a wide variety of vendors to display their products within the store.- Utilized communication and people skills to work with people from differing social classes and races