Brian To Email & Phone Number

San Marino, California, United States

Los Angeles Metropolitan Area

As a Learning Services Associate, I designed high-impact learning deliverables to an array of clients in multiple industries. In addition to instructional design projects for clients, I also contributed to many internal initiatives to affect firm culture, including developing content for the National API Mentorship Circle.Some of my specific contributions included:Developed Quick Reference Guides, Instructional Videos, and eLearnings for a global telecommunications company with an audience of over 40,000 usersCollaborated to develop a Workday learning strategy for a healthcare company of over 100 employeesSupported a Coupa S2P implementation by creating quick reference guides and developing presentation materials for in-person instructor-led trainingContributed to an internal skills ontology initiative by identifying key employee skills and assisted in configuring the WalkMe digital adoption platform to optimize the user experienceCreated educational materials for Virtual Instructor-Led Training on the topic of ESG for a state capital’s Chamber of CommerceMaintained detailed records of workpapers on client engagementsCo-managed internal workstream to construct an Oracle Cloud curriculumLed internal workstream developing instructional videos for the Oracle CloudCoached new hires in the use of industry-standard tools such Camtasia and VyondPartnered with internal teams to draft RFP responses to generate potential new business

Burbank, Ca

As the Training Specialist for the Burbank Airport location, I developed new S.O.P.s and regularly updated existing practices to increase operational efficiency and improve the customer experience. After working with management to set learning goals, I facilitated training to effectively achieve desired outcomes. I also worked with identified high-potential employees to create personalized professional development plans. Between projects, my day-to-day task was to ensure our location maintained compliance in keeping up-to-date with quarterly and annual training.Additional responsibilities included:Tracking curriculum progress of new employees in SP+ University training courses and ensuring they complete necessary courses in a timely mannerProviding assistance for employees during computerized training as necessaryFacilitating on-boarding of new employees, including creating materials for the first-day orientation programTeaming with the General Manager to create development and evaluation plans for new hiresCoaching underperforming employees and enacted progressive discipline when necessaryPerforming full-cycle recruiting for frontline and supervisory roles

Los Angeles, California

Curated a comprehensive Recruiting Report, tracking job requisition statuses for seven different business units: Administration, Bookstores, the L.A. Coliseum, Hospitality, Housing, the Radisson Hotel, and TransportationUtilized Workday HRIS to create, convert, and delete positions and job requisitionsSourced candidates using online job boards such as Indeed and Craigslist and performed preliminary phone interviews to screen for qualified individualsCoordinated job interviews by contacting candidates, managing calendars of recruiters and hiring managers, and reserving interview locationsMaintained and updated Job Descriptions as new positions are created or revisedPrepared weekly Recruitment Reports in order to track various recruiting metrics

Utilized knowledge of organizational psychology and best practices to design scenarios and strategic initiatives for a business simulationPresented and executed the business simulation for executives at the annual Auxiliary Services Senior Leadership RetreatSupported the Learning and Development team by performing various administrative tasks

Pasadena, Ca

Prepared new business submissions for Insurance Underwriters by compiling relevant paperwork, performing preliminary property research, and checking for previous coverage and loss control issuesAssisted in onboarding new hires by training them in the usage of proprietary insurance and database softwareWorked with developer of aforementioned software, utilizing design thinking principles to make changes to the program in order to improve user efficiency and ease of use

Pasadena, Ca

Performed various administrative duties for multiple companies, including filing and processing documents as necessary for the given positionCoordinated with multiple team members and multiple departments to complete projects

Pasadena, Ca

Monitored and organized in-store merchandise in order to maintain an accurate inventoryProvided customers with technical advice and assistance with tablet devices to ensure customer loyalty and promote productsDrove sales by demonstrating product features and providing customer serviceHelped train new booksellers

Conducted 2nd-round interviews, filtering for candidates that fit the team culture and demonstrated a strong work ethicAssisted in the establishment of new branches in Riverside and Encino, CA by onboarding account associates and training them in the application of marketing systemsDesigned and implemented four new sales campaigns, each generating over $10,000 in monthly salesLed a personal team of account associates, teaching them to manage their campaigns and drive sales while maintaining compliance standardsFacilitated and maintained relationships with retailer clients to ensure repeat business

El Monte, Ca

Performed patient intake and program orientation in order to build rapport and help patients adjust to their new environmentWorked with patients to develop life skills such as medication compliance, personal hygiene, resume writing, and interviewing for jobsFacilitated groups with patients and provided support as needed

Master'S Degree, Applied Psychology

Bachelor Of Arts (B.A.), Psychology