Computer Technical Specialist
Current- Utilize a ticketing system to organize, assign support tickets to the appropriate personnel, facilitate their resolution, and document findings for future reference
- Provide first-line support for internal and remote users located in different countries world wide.
- Troubleshoot and maintain laser printers
- Maintain Ubiquiti swiches and access points to ensure continuous internet connectivity and prevent any potential downtime in the office.
- Maintain and operate a PBX system, which includes managing phone extensions, voicemail, and other related functions
- Set up and maintain conference room equipment for BlueJeans and Microsoft Teams conferencing software
Apr 2022 - Present
