Led the end-to-end introduction of a new AI model, boosting customer support workflows and increasing resolution speed by 50% in the initial rollout phase.

Owned development of templated real estate IDX websites for 500k+ users, driving lead capture and nurture to the CRM. Increased user engagement by 20% and grew the user base from 250k, to 500k users. Empowered Scrum teams, decreasing dev + support communications resulting in the smallest outstanding bug/tickets ratio. Evangelized product roadmap semi-annually leading to accountability and a 2x increase in feature delivery. Analyzed website speed issues, executed solutions, and shrunk total average load times from 55 seconds to less than 2. Standardized documentation for 90+ product features lowering websites support lag-time by 20%.

A schedule coordinating Saas product to find the best time to meet; Think Calendly, but for reaching out.Iterated through 3+ versions of the MVP over 3 months and launched as a web app. Lead Marketing efforts and communications to 10x user feedback in a 1 month period. Validated startup “problem idea” with 450+ user interviews, getting a 8.3/10 “buy it now” interest score among polled. Adapted high-fidelity prototype through 10+ iterations with 100+ users to decrease conversion time by 80%. Evolving both pitch and deck, pitched startup to hundreds of investors at demo days, getting 8 private VC interviews.

💻 Developed web app in Vue.js to manage operations of a radio channel including streaming classical music, showing upcoming schedule, and facilitating donations. Improved user experience, halving Drop-off rate, by decreasing clicks to user goal, playing a show. Created dozens of custom design elements for byuradio.org used by 10K+ users.