I've spent the last two years as a Zendesk agent in a high-volume environment, handling hundreds of customer service requests a day. On Jobcase, a platform with over 100 million active members, our team always had our hands full helping our users find a job, network with other job-seekers, manage their email subscription preferences, and more; each of these actions created an associated Zendesk ticket for my team and I to process. As an Online Community Specialist, I also spent lots of time maintaining the integrity of the community and keeping users safe and happy. Moderating content, investigating suspicious accounts, and curating the best user-generated content on the platform were my biggest responsibilities. I would love to continue my role as a Zendesk agent at a company that's communicative and collaborative!