Brian Wilson Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

Seasoned Salesforce Administrator and technology project manager with a strong track record of leading complex tech initiatives and overseeing help desk operations. Adept at building innovative referral systems and enhancing nonprofit collaboration to provide top-tier client service. Experienced in database creation, stakeholder communication, and project management, aligning with business analyst practices and agile frameworks.Technology Project Management:• Spearheaded and managed end-to-end technology projects, focusing on customized Salesforce solutions that met and exceeded organizational goals.• Oversaw project timelines, coordinated team efforts, and kept project plans on track to ensure timely and successful delivery.• Ran key project meetings—scrums, sprint planning, issue resolution—keeping all involved parties informed and synchronized.Help Desk Leadership:• Created and led a dedicated help desk team, driving a culture of collaboration and elevating response times and user satisfaction.• Created and implemented training materials and documentation to standardize support processes and streamline issue resolution.Innovative Referral System Development:• Designed and launched the first-of-its-kind referral service for nonprofits, connecting veterans, service members, and their families with needed services.• Built the underlying database and referral tracking systems that facilitated interaction among 350+ member organizations, helping over 70,000 clients access assistance.• Enhanced reporting functions for data-driven strategic insights.Product Development for Member Engagement:• Created QuickConnect, an online tool for member organizations to find and refer clients within their region efficiently.• Streamlined processes for member nonprofits, making it easier to engage with clients and collaborate across networks.

Houston, Texas

Led and developed strategies for a nationwide volunteer service program, focusing on empowering military veterans to lead impactful community initiatives. Drove the growth of service teams tackling diverse challenges including homelessness and environmental stewardship, aligning program efforts with organizational goals and fostering a culture of continued service.Training & Strategy Development:• Created and implemented comprehensive training programs and strategic plans to support veteran leaders in building and leading service platoons.• Successfully trained and prepared over 80 leaders in 2015, enabling them to guide teams of 50-100 veterans in monthly community service projects across the U.S.Program Coordination & Impact:• Managed volunteer engagement and ensured alignment with the overarching mission by organizing frequent planning sessions and providing ongoing support.• Enhanced the scalability and effectiveness of service events, contributing to sustained community engagement and positive outcomes.Volunteer Resource Hub Management:• Developed and managed an accessible volunteer resource hub, equipping over 100 volunteer leaders with essential tools, guidelines, and templates for executing service projects.• Standardized volunteer management practices to ensure consistency and quality in community service efforts nationwide.

Houston, Texas Area

Played a pivotal role in recruiting military veterans to join the Fellowship Program, enabling them to transition their leadership skills into impactful civilian roles within nonprofit organizations. Supported the mission of fostering community involvement and leadership growth among veterans.Veteran Recruitment & Program Advocacy:• Recruited and onboarded military veterans into the six-month Fellowship Program, matching them with local nonprofit partners to leverage their leadership experience.• Promoted the program's benefits, leading to high participation rates and positive feedback from veteran fellows and community partners.Program Success & Impact:• Contributed to the successful participation of over 800 military veterans nationwide, facilitating their engagement in roles ranging from after-school programs to conservation initiatives.• Enhanced veterans' integration into civilian communities, empowering them to continue their service and leadership beyond the military.Stakeholder Communication:• Built and maintained strong relationships with veteran participants and nonprofit organizations, ensuring alignment on program goals and providing continuous support to maximize impact.

Houston, Tx

Developed and managed communications, public relations, and marketing.• Designed printed media, banners, brochures, posters, and publications.• Developed the Navigator Program, a one-on-one mentoring program for veterans seekingassistance after leaving the military.• Coordinated with various news agencies about Lone Star Veterans Association’s programsand events, advocating on behalf of Iraq and Afghanistan military veterans.• The Harris County Volunteer Coordinator for the Military Veteran Peer Network, part ofthe State of Texas Veterans Commission.• Created VetsList, an online career site for veterans seeking employment and employers toconnect to those veterans.• Spoke and gave presentations on numerous occasions for the Lone Star Veterans Associa-tion to local organizations.• Established and published The 214, an online veteran magazine.Managed and created www.LoneStarVeterans.org and www.VetsList.us.

Houston, Tx

Responsible for implementing equal opportunity and affirmative action programs for the University with a special focus on veteran outreach and recruitment. Creates, and executes, a plan for veteran outreach and recruitment that aligns with the University’s strategic manpower needs and OFCCP guidelines in partnership with the Chief Human Resources Officer, Recruitment Manager, Equal Opportunity, and clients.Recruits both regular and veteran employees by implementing appropriate recruiting strategies, sourcing and evaluating applicants, referring the best qualified candidates, preparing salary recommendations, and coordinating pre-employment.Works collaboratively with recruitment team, EEO, clients, and HR colleagues. Aligns recruitment efforts with department goals, federal and state regulations, and UTHealth policies.

Fellowship through the Mission Continues on behalf of the Lone Star Veterans Associationto organize community service projects with veterans.• Founded and managed The Emergency Response Team (ERT), a volunteer disaster re-sponse team of military veterans that assists local agencies during a time of need.• Organized public relations for The Houston Veteran Career Expo that involved 30 com-panies and more than 100 veterans.• Organized The Celebration of Service community service project to remodel a localAmerican Legion Hall that involved 300 volunteers.

Houston, Texas Area

Developed social media outreach for veterans issues on behalf of the Office of the Mayor,City of Houston.• Published The Returning Veteran’s Initiative Newsletter, a monthly online newsletter inthe greater Houston area that informed and updated agencies, organizations, and veter-ans about programs, events, and news stories.• Organized and managed two Transition Assistance Program seminars for veterans transi-tioning out of the military. Each seminar lasted three days and involved about 30 gov-ernment agencies, schools, companies, and organizations to work with veterans and theirspouses.• Developed the media campaign, Welcome Home Veterans, an event at the Houston Zoothat was for veterans and their families.

Served in the Army National Guard as a Medic, obtained rank of Specialist/E4.• Deployed to Iraq, 2006-2007, with an Army medical unit to provide mission support formilitary forces in central Iraq.• Responded to medical emergencies as a squad member and a squad leader.• Helped develop the Balad Air Base Emergency Response Team, the first of it’s kind in theregion.• Awarded the Army Achievement Medal, Army Commendation Medal, Texas AdjutantGeneral’s Award, and Soldier of the Cycle.

Worked under the direction of nurses and doctors in the emergency room.• Provided patient care, phlebotomy, transport, wound care, and trauma care.• Helped develop standard organization of supplies in trauma rooms.

Provided patient care during ambulance transport between facilities in Houston and sur-rounding areas.• Developed supply tracking system and reporting system for ambulances.• Marketed ORION EMS services to local medical facilities.• Created and published media for marketing to local medical facilities.

Columbia, Mo

Served as a Volunteer Firefighter/EMT-B with the Boone County Fire Protection District. - Responded to medical emergencies, fires, and other rescues, in the suburban and rural area of Columbia, MO.- Trained as an Engineer/Operator for a brush rig vehicle, rescue engine, engine tanker, hazardous material response vehicle.- Certified as a Firefighter Instructor I and trained to assist arson investigators office.- Trained as a Logistics Specialist for FEMA Missouri Task Force 1 (USAR), unable to take final test due to deployment to Iraq with the US Army.- Experienced and trained in multiple emergency medical situations, vehicle rescue extrication, low angle and high angle rescue, structural firefighting, fire operations management, animal rescue, hazardous material response, wildland firefighting structural collapse rescue, and various other rescue scenarios.

Doctor Of Law - Jd

First year law student.

Bachelor’S Of Science, Interdisciplinary Studies; Political Science And Com

Activities and Societies: Student Veteran AssociationGraduated in 2012