Managing a pair of teams in Riot's Live Services department. My Riot Operations Center team work on triage, incident management and return to service as one of 3 sites around the world helping to get Riot's services working as quickly as possible. My Production Engineers are a mobile swat team, they identify areas of concern across the business and collaborate with teams to make improvements sometimes with pairing, sometimes with embedding and otherwise by supporting.

In addition to my work as a fraud team lead, I actively attend fraud and payment conferences where I am an active participant.* Merchant Payment Ecosystem (MPE) Advisory Board Member May 2017 to December 2017.* Panelist MPE 2017* Speaker MRC London 2017 on the topic "The Player Did WHAT!?"* Speaker MRC Dublin 2018 Fraud 101

I run a specialized team focused on analytics and automation. We work actively with departments across Riot to get the best awareness of the fraud prevention space and keep Riot safe without harming the player experience. Achievements:* Maintain optimized chargeback compliance consistently.* Steered the team out of the VFMP.* Drove development of security initiatives to protect accounts.* Increased visibility within the team of risk areas.

As Fraud Coordinator, I work as a detective, investigating any cases related to fraud. Working directly with security analysts and affected players, I locate and mitigate fraudulent activity. Prioritising protecting players from fraud, always going the extra mile when they’re victims of illicit activity. It’s not just about the present though, I strive to make risk mitigation more effective for the future.I am looking to build a world class fraud team in Europe to work in combination… Show more As Fraud Coordinator, I work as a detective, investigating any cases related to fraud. Working directly with security analysts and affected players, I locate and mitigate fraudulent activity. Prioritising protecting players from fraud, always going the extra mile when they’re victims of illicit activity. It’s not just about the present though, I strive to make risk mitigation more effective for the future.I am looking to build a world class fraud team in Europe to work in combination with Riot's other fraud mitigation teams around the world. Show less

As part of EA's Digital Platform, my role was to ensure the security of customer accounts, minimise financial risk to EA, its partners and customers, to analyse emerging trends in gold farming and similar activities and formulate solutions to those behaviours, leverage knowledge and experience to mitigate potential future risks.This role also involved liaising with other EA DP departments to ensure best solutions to potential challenges and liaisng with EA's World Wide Customer Experience… Show more As part of EA's Digital Platform, my role was to ensure the security of customer accounts, minimise financial risk to EA, its partners and customers, to analyse emerging trends in gold farming and similar activities and formulate solutions to those behaviours, leverage knowledge and experience to mitigate potential future risks.This role also involved liaising with other EA DP departments to ensure best solutions to potential challenges and liaisng with EA's World Wide Customer Experience to give the smoothest customer experience possible while minimising the risk to their game accounts. Show less

I began working with this team shortly after the release of Starwars: The Old Republic. A MMORPG for the Starwars IP. This role was multifacetted and my responsibilities included:• Developing and executing successful strategies for In-Game Anti-fraud, Accounts Fraud Prevention, and Credit Card Fraud Prevention, along with Game Hack protection and gold farming and selling detection.• Managing the delivery of these fraud programs to the operations and services groups, working closely… Show more I began working with this team shortly after the release of Starwars: The Old Republic. A MMORPG for the Starwars IP. This role was multifacetted and my responsibilities included:• Developing and executing successful strategies for In-Game Anti-fraud, Accounts Fraud Prevention, and Credit Card Fraud Prevention, along with Game Hack protection and gold farming and selling detection.• Managing the delivery of these fraud programs to the operations and services groups, working closely with the Customer Services Core team.• Assisting with building, developing, and managing the Fraud Prevention programs for the services. This included the development of internal and external fraud prevention policies and practices, the continual evaluation and improvement of the program, and constant monitoring and improvements based on current Fraud Prevention best practices within the industry.• Assisting with building, developing and managing the in-game abuse, cheating, and hack prevention policies and manage detection mechanisms in game.My greatest achievement as a member of this team was coordinating the risk assessment and successful deployment of our game fraud risk plan for the deployment of free-to-play in November for SWTOR. Show less

The Lorien Trust is a Live Role Play Festival game held in the UK on certain weekends throughout the summer.As an NPC, my role was to play a character within the game and ensure customer enjoyment and a wholistic game experience. The role included handling customer queries and complaints, liaising with other deparments within the game staff, writing game content and event organisation.During my time working within the Lorien Trust, I coordinated the planning and execution of a 3… Show more The Lorien Trust is a Live Role Play Festival game held in the UK on certain weekends throughout the summer.As an NPC, my role was to play a character within the game and ensure customer enjoyment and a wholistic game experience. The role included handling customer queries and complaints, liaising with other deparments within the game staff, writing game content and event organisation.During my time working within the Lorien Trust, I coordinated the planning and execution of a 3 day event with over 100 attendees and assisted in the runnig of numerous others. Show less

My primary responsibility is the coordination of testing, deployment and upkeep of content on the European Warhammer Servers. My job involves planning and liasing with the technical, QA and CS teams within the company.When not working on this I also head the Games Operations team in their functional QA work.

As part of the Games Operations team my role was primarily in bug testing and game content awareness. This role also included liaising with various teams and ensuring that all relevant teams were informed of incoming content updates.

This role was a promotion from my previous role and included many of the same tasks, roles and responsibilities. It included a greater amount of autonomy and training and supervising of more junior members of the team.

This was a functional QA role. Working primarily in the Mantis and Devtrack tools, I gained a lot of experience in functional QAing methodologies both for in-game and website testing. Amongst my achievements working within this role are:• Ensuring the quality of the Warhammer Online: Age of Reckoning MMO in 2008.• Testing full website content quality.• Informing the developer of bugs found solely by the European community. Over 1,500 bugs were personally entered during the time… Show more This was a functional QA role. Working primarily in the Mantis and Devtrack tools, I gained a lot of experience in functional QAing methodologies both for in-game and website testing. Amongst my achievements working within this role are:• Ensuring the quality of the Warhammer Online: Age of Reckoning MMO in 2008.• Testing full website content quality.• Informing the developer of bugs found solely by the European community. Over 1,500 bugs were personally entered during the time working in this department. Show less

In this role I worked as a Game Master offering chat support for customers in game during the launch of WoW's Burning Crusade expansion. This role gave me exposure to, and an understanding of the challenges that CSRs face in their daily roles which I feel has stood me in good stead as I have continued to work in the industry.