David Pirovano Email & Phone Number

Santa Monica, California

La Jolla, Ca

Worked alongside IT manager toward the successful operation in managing Kyowa Kirin’s IT systems. This included desktop support , network and system administration.*Provided technical support, training and guidance to employees.*Assisted users with software installs, updates and troubleshooting.*Assisted users with backup and restoration of working files.*Identified, researched and resolved technical problems of moderate and high complexity.*Performed hardware setup and configuration. *This ranged from desktop setup to server racking and configuration.*Planned, implemented and managed Cisco Meraki mesh wireless network for entire office.*Managed IT-related asset tracking, including physical inventories and service contracts.*Managed Active Directory and applied Group Policies to increase security and maintain control of company devices.*User creation, organization, account troubleshooting, edited external attributes to integrate with Office 365 and Exchange.*Managed file permissions and security groups.*Daily administration and monitoring of IT infrastructure.*Printer configuration, setup and management.*Managed HP switches, utilizing VLANs and LACP to maximize security and network performance across Kyowa Kirin’s IT environment.*Sole vSphere administrator at Kyowa Kirin.*Managed 3 hosts, 35 virtual machines, networking, storage and operational support for the entire VMware vSphere 6.5 environment.*Google account administrator.*Managed 50 users: Created, configured and maintained all users at Kyowa Kirin.*Created, supported and maintained backup infrastructure and recovery operations through Veeam and Reduxio, integrated with vSphere.*Wrote and supported procedural documentation and policies for Kyowa Kirin.SOPs included: Disaster Recovery, Security and System Management.*Strong customer service and communication skills to convey information and training to both technical and non-technical staff.

Greater San Diego Area

As the Application Support Analyst I am the link between our Support team and our Developers.My in-depth knowledge on our technical systems and core business is crucial to not only my success but my department's and in turn the company's.*Primary role is to analyze escalated tickets from Support and either resolve them or escalate with recommendations for a code change.*Ensuring developer resources are kept on current projects, proactively intercepting high priority issues. *Jira Administrator - Account provisioning, project provisioning, workflows, mappings, plugin installs, upgrades.*Box Administrator - Account provisioning, desktop support, permission management.*Manage Salesforce case queues and Jira boards to keep both support and development synced.*Scrum master for multiple projects.*Analyzing daily error logs and committing resolution through SQL queries across all environments.*Communicating with developers daily to ensure severity and priority on tickets matched the businesses requirements.*Writing and updating current documentation on internal wiki, via Confluence.*Working with multiple teams across the company when resolving high priority issues to ensure awareness and responsibility is accounted for.*Communicating critical/blocker issues to Support team to ensure they’re prepared for incoming requests.*Writing and editing current stored procedures for various system integrations using SSMS.

Greater San Diego Area

Team Lead of the Online Support Group - Managing Web Services while ensuring the highest level of customer service to our Members, Chairs, Speakers and Staff. Training new technicians, along with running daily meetings to ensure top priority issues are worked or escalated appropriately.*Primary role is to ensure the Online Support Group is providing outstanding user technical support and customer service for our online web presence and related services, including mobile apps.*Jive Administration for 20,000 CEO Members, 500 contractors and 200 staff. *Grant Web rights *Apply role-specific properties *Security group admin and space management*Manage queues and close production cases daily, via Salesforce.*Review Jira Agile Production Board to ensure a quick turnaround on tickets to our customers.*Weekly use of database server to run SQL queries and resolve production issues.*Stay current with all supported system changes and updates, communicating these changes to the Online Support Group.*Consult with others inside and outside the department when necessary to research and provide answers to questions and resolve issues.*Extensive experience working across multiple platforms and projects.*Quickly identify and escalate Online Support cases found on production and working with development, providing examples and suggesting resolution.*Spearhead projects to clean bad data over multiple databases.*Create technical documentation and running training sessions for our membership management system internally and externally to our partners.*Train Online Support Representatives upon hiring.*Run daily scrums with team to ensure we’re focusing our resources on highest priority issues.*Ensure our department’s same-day case closure stays over 50%.

Greater San Diego Area

Managing Web Services

Greater San Diego Area

*Formatted/Imaged PCs running Windows XP SP3/Windows 7 with apps such as MS Office 2007, 2010, VM Ware/Fusion, VPN connection, Vizio, SQL Server/tools and other proprietary/job specific applications. Each tested 100% before deployment.*Managed inventory of laptops/PCs deployed.*Experience with Linux Server.*Setup and configuration.*Troubleshooting web application services/servers.*Administered network file permissions.*Set up switches and wireless access points for conferences and meetings.*1000+ attendee conference support.*Setup local wireless access for attendees, printing functionality and ran a booth to interact with attendees and support on-site.*Ran database queries – basic SQL knowledge with SQL Server 2000, 2005 and 2008.*Full technical support for 600+ users – foreign and domestic*Operating Systems included: Windows XP/Vista/Win 7/Win 8/Mac OSX 10.5+*Cell phone support (from email syncing to general use): Blackberry/Apple/Android*Tablet support: iPads, Android, Microsoft Surfaces*Administered laptop/desktop backup solution – MozyPro*Major role in moving from CD printing of audio presentations to digitalizing the process, saving the company upwards of $100,000+ a year.*Maintained relationships with CEO and Key Executive clientele – provided support and ensured that their helpdesk experience was stellar.

Hollywood, Florida

*Formatted/Imaged PCs with Windows XP SP3/NT/2000/Vista/7 and Server 2003 with apps such as MS Office 97’/XP/03’ and 07’, VNC, VPN connections and various laboratory applications if needed.*Wrote and executed SQL commands.*Provided troubleshooting for 600+ computers of which 100 – 200 of the PCs/users were remote.Implemented Spiceworks Ticketing system to utilize our time and increase communication with the staff being assisted.*Organized and Managed AD regularly, creating OUs and applying new GPOs.*Managed MS Exchange Server mailboxes.*Was responsible for ensuring backups ran locally and via WAN where they were needed with ROBOCOPY scripts.*Implemented group policies in order to prevent unauthorized access and user tampering.*Easily adapted into Communications and Security when help was needed. Change phone extensions, install cameras, run cat-5/6, punch down patch panels and 66/100 blocks.

Fallbrook, Ca

*Configured and managed Windows Server 2000/2003 and monitored all activity of network.*Troubleshooting for entire property, from hardware to software of 75+ users. Repaired in timely manner, daily.*Ordered and installed any parts/devices necessary for expansion or repair.*Monitored and managed mail server.*Organized and managed active directory.*Maintained and worked with various vendors used for POS, PMS, ISP, etc…*Configured local PCs, policies, and services to prevent tampering and performed routine maintenance.*Formatted/Imaged PCs with WINXP SP2, Server 2000/2003, MS Office, Anti-Virus, VNC and property wide POS/PMS systems.*Learned to manage my time wisely, being the only IT personnel on property.

Bachelor'S Degree, Information Technology

Associate Of Science (A.S.), Network Engineering