Brice Tomlinson Email & Phone Number

Canton, Ga, Us

Smyrna, Georgia, United States

⦁ Promoted from Lead Digital Repair Technical to Supervisor and eventually Manager of 21+ employees; oversaw employee development and growth while establishing team performance metrics and monitoring overall progress against outlined performance goals. ⦁ Achieved recognition for SME knowledge of systems and tools, securing position as Lead Trainer responsible for developing hands-on training, manuals, and reports to support 20+ specialists. ⦁ Delivered comprehensive hands-on training to teams and specialists to establish standard practices that improved and led to high-quality repairs and increased customer satisfaction. ⦁ Introduced DEI policies designed for improved and more equitable pay for underrepresented groups, which led to higher rates of employee retention and strengthened overall team dynamics. ⦁ Created extensive pricing structure that reduced labor and improved overall performance, which led to 60% increase in profit and established program in alignment with industry standards. ⦁ Developed tiered growth system that promoted clear development pathways for 24 technicians to improve knowledge using rewards-based system ⦁ Built technical team from four individuals to more than 20+ professionals with varied knowledge and skills, strengthening overall team proficiency and building new positions. ⦁ Furthered vendor relationships with various partners, which improved company’s exposure, led to increased customer base, and further increased company revenue. ⦁ Established standardized performance management structures and evaluated individual progress; introduced methods for correction and remediation that improved overall team performance.

Atlanta, Georgia, United States

Smyrna, Ga

Anywhere

⦁ Managed teams that ranged from three to 40+ individuals, providing coaching and direction to support on-site auction operations across multiple sites.⦁ Taught numerous end users and executives how to properly navigate and leverage systems to complete daily operational tasks. ⦁ Audited overall knowledge of teams, coordinated and led auctions, and held retrospectives to access performance and areas for growth and continuous improvements. ⦁ Ensured proper delivery of funds to charities and involved third parties and vendors, maintaining complaints with outlined laws, standards, and regulations. ⦁ Provisioned technical support to end users and key stakeholders to ensure consistent uptime and availability of software systems. ⦁ Leveraged technical expertise to troubleshoot, diagnose, and repair key issues with equipment.

Marietta, Ga

⦁ Traveled on-site to install, troubleshoot, diagnose, and repair various dental and medical devices, such as X-rays and air compressors.⦁ Obtained Sirona CAD/CAN certification and leveraged knowledge of imaging software and basic networking knowledge to repair and support ongoing business operations. ⦁ Upsold customers on products to improve revenue growth and secure higher customer retention levels.⦁ Trained teams on new systems and equipment, introducing best practices that improved overall operations. ⦁ Responded independently to assigned customer service calls, diagnosing issues and implementing appropriate repairs.⦁ Identified necessary parts, supplies, and tools for fulfilling service requests; communicated any special concerns to the Service Coordinator after each call.⦁ Loaded, delivered, installed, and specified equipment while ensuring service commitments were met within standard response times.⦁ Provided customer training on equipment use and basic maintenance.⦁ Utilized, maintained, and secured test devices and tools for adjusting, calibrating, and repairing equipment.⦁ Completed all required documentation, including timesheets, service orders, forms, inventory, expense reports, purchase card records, and equipment-related items.⦁ Assisted management in analyzing pricing strategies and improving Service Department procedures while maintaining compliance with all outlined policies and OSHA regulations.

Smyrna, Ga

Repaired complex electronic and mechanical photographic equipment. Conducted thorough quality inspections on all completed work. Tested and evaluated electronic and mechanical photographic equipment to ensure optimal functionality.

Greater Salt Lake City Area

Successfully led the Salt Lake City office to meet and exceed established performance expectations. Oversaw the processing, repair, and shipping of electronic devices, ensuring high-quality standards. Managed daily office operations to enhance efficiency and productivity.

Woodstock, Ga

Interacted with customers to understand their needs, repaired equipment, and troubleshot issues to ensure optimal performance. Built and delivered new processes to streamline business workflows.

Played a role in facilitating repair, documenting, and reporting of issues identified during inspections and audits. Participated in training programs under the guidance of senior technicians, enhancing skills and knowledge in equipment repair and maintenance.

Electrical, Electronics And Communications Engineering

Autobody/Collision And Repair Technology/Technician