Brice Anthony Email & Phone Number

Responsible for maintaining daily, weekly and monthly reporting for the day to day business issues for this high profile global transportation client. Established new reports for call, ticket and agent statistics. Interfaced with ACS interpersonel as well as directly communicating high end issues with the client. Develop and established training.

Manage multiple client engagement projects simultaneously. Manage and coordinate Cross Functional transition and other projects from inception (estimating, modeling, and business requirements) through implementation (project closing including lessons learned). Interact regularly with senior management, client, and other support personnel and provide.

AFFILIATE COMPUTER SERVICES, INC., Dallas, Texas 08/08-present· Applications Support-- implementation and enhancement of the REMEDY ITSM application. This includes working with business analysts and customers to design, configure, and integrate the REMEDY application. Was involved primarily in the creation of user ids and the configuration of roles and.

AFFILIATE COMPUTER SERVICES, INC., Dallas, Texas· Applications Support-- implementation and enhancement of the REMEDY ITSM application. This includes working with business analysts and customers to design, configure, and integrate the REMEDY application. Was involved primarily in the creation of user ids and the configuration of roles and assignment.