Brice Anthony Email & Phone Number

Dallas/Fort Worth Area

Garland Texas

Greater Omaha Area

• Set up new hire IT resources such as laptop configuration, email setup and third-party systems.
• Developed and delivered New Hire IT training programs for a variety of applications.
• Monitored and maintained optimal performance of servers, applications and storage systems.
• Managed internal systems, from change management, implementations, trainings and maintenance.
• Working knowledge of Cisco and/or Extreme Networking devices
• Provided Data Analytics and reporting of System Usage.

Greater Omaha Area

• Perform store opening and closing, preparing company reports, leading the JLI approved training process of all employees
• Develop a leadership group for the store using DevelopU to evaluate and relate employees progress
• Maintain employee schedule and requested PTO
• Ensure JLI guide standards are being met by monitoring budget expenses and profit while maintaining store inventory
• Utilize MS Office and maintain the computer systems and operations.

Greater Omaha Area

• Canteen Vending ∙ Omaha, NE December 2014 to June 2015Customer Service Manager
• Manage a team of 12 people monitoring daily tasks as well as serving as the liaison between the company and the client
• Maintain work schedules and enhance daily activities to be more efficient and cost effective
• Implement processes and procedures to a challenging environment while establishing client relationships and saving over 10 accounts while gaining various clients trust by ensuring on-site maintenance
• Work within OCS and Micro markets while maintaining installation, replacement and removal of vending equipment
• Utilize MS Office; management, scheduling, and project management software along with Micro Markets for ordering and maintaining processes and procedures for inventory control.

Dallas/Fort Worth Area

Support entire company network operations including Network Administration, Client Support, Active Directory, and Microsoft Office Products. Exchange, Exchange Server, Office 365, Application Support, Incident Management, Vendor Support, Proposals for new Vendors and Applications, Website Design, Blackberry/Phone Support and CRM Support.

Dallas/Fort Worth Area

• Support the implementation and enhancement of the REMEDY ITSM application
• Provide Admin support via phone, email and in person for the support of Ticketing System (Remedy)
• Involvement in the creation of users and the configuration of roles and assignment of groups
• Spectrum SCM administrator for Spectrum SCM configuration management adhering to ITIL and Pharma compliance
• Maintain user database and documents for the CMBD used for Enhanced Change Control
• BMC Topology Discovery analyst - admin support for Auto Discovery Tool (BMC Topology Discovery) for internal and external clients performing the discovery process for HW/SW, applications, NW and relationships of each.