Brice Hogan Email & Phone Number

Boulder, Co, Us

Boulder, Colorado, United States

Utilize deep product knowledge to validate development work on high-availability, mission-critical, real-time SaaS product. Partner with development and architecture teams to create detailed acceptance criteria and test plans for development work. Complete feature, integration, regression, and release testing for all completed development work within assigned team of developers. Document and handoff development and testing work to release management and regression testing teams. Deploy to and assist in managing development and staging environments. Provide product knowledge and training to international engineering and QA teams.- Selected by management to transform underperforming development team, increasing release frequency from twice-yearly to twice per quarter within 12 months by simplifying testing process and release organization.- Created and executed extensive test plan for entirely new software component from the ground up.

Boulder, Co

Integrated implementation teams following acquisition by publicly held, international corporation while continuing to successfully build, train, and launch new clients. - Led internal training to transition existing sales and implementation teams onto new platform.- Created video training materials still in use today for onboarding new implementation and development hires.

Boulder, Co

Shepherded call center clients from initial sales contact and demo through successful platform launch, including writing JavaScript for custom interactive voice response and agent interface builds, REST API integrations, creatine internal and external documentation, and provided agent/management training. Worked closely with clients to identify and understand business needs to develop and execute thorough implementation plans. Translated technical to clients in clear non-technical language, while also turning feature requests into executable technical specs for development team. - Sold, implemented, and a network including three statewide United Way offices, many county-level offices, one US Consulate, and nationwide CDC program by guiding client deals and implementing technical solutions and training programs for each client.- Designed company-wide initiative to integrate sales and implementation teams to ensure consistently successful customer onboarding process.

Boulder, Co

-Trained clients and built systems to spec on a cloud-based SaaS call center platform including managed service support for advanced builds involving JavaScript for interactive voice response systems and call center agent interface, Application Programing Interface (API) integration, and web service data exchange-Translated, organized, and prioritized client requests into discreet technical solutions for development, operations, and support teams, including bugs, feature requests, interface changes, and custom reporting-Returned progress updates to customers in clear, non-technical languageAssisted Sales Team with technical consultations and demos, maintaining realistic commitments to ensure account success

Boulder, Co

-Responded to customer questions and issues using email, online ticketing system, and phone calls-Communicated effectively with internal and external customers to ensure clear explanation of issue resolution and training needs-Maintained best in industry Service Level Agreements (SLAs) for issue response and resolution

Loveland, Co

Boulder, Co

-Maintained extremely high level of customer service oriented technical support and assistance within one of the highest volume teams in the market with some of the highest metrics in the company-Facilitated group and individual training and mentoring of new Geniuses

Master Of Arts (M.A.), Counseling Psychology

Bachelor Of Arts (B.A.), Psychology

Associate Of Arts - Aa

Associate Of Arts - Aa, Photography