Bridget Griffin Email & Phone Number

● Ensure surgical practice is staffed, efficient, productive, and stocked● Analyze daily, weekly, and monthly KPIs (phones, scheduling, referrals, etc.)● Coordinate multiple surgeons' clinic schedules● Visit multiple clinic locations to make sure clinics run smooth and staff and surgeons have the resources they need● Prepare data for board meetings and actively participate● Involved in interviews and hiring process● Fill in for all staff positions (back office and front office in clinic, clinical phone calls, and referrals)● Conduct one-on-one and group meetings with staff and/or management team

Chico, California, United States

● Promoted to newly created position, Department Assistant, while effectively maintaining and performing duties as Customer Service Representative● Assisted Operations Manager with department operations, all team members● Responsible for creating schedules utilizing EPIC for mid-level Practitioners and Doctors’ to see patients at their personal residences● Ran multiple reports, collected data, created Excel spreadsheets/graphs for effective evaluations, found solutions based on data, etc.● Ensured Interdisciplinary Team meetings ran smooth and all material was ready for each team member, kept track of meeting minutes● Ordered supplies and forms for the entire In-Patient and Out-Patient teams - RNs, Medical Director, Mid-Levels, MAs, CSR, SWs, etc.● Innovated procedures to express bereavement condolences for patient families suffering loss of loved ones● Screened and Inputted referrals into EPIC as the first step of the referral process● Coordinated outgoing referrals to Specialists/Home Health/DME● Effectively managed large volumes of incoming and outgoing phone calls, emails, etc.● Responsible to onboard new employees (CSRs, MAs, NPs, RNs); provided extensive training, created orientation calendars, ordered all devices/tools needed● Delegated tasks and projects to appropriate staff

Chico, California, United States

● Recruited for newly created support position as primary staff member for Nurse Practitioners and Physician’s Assistants● Managed incoming and outgoing calls with exceptional etiquette for the utmost customer service; clinically heavy call volume and follow up activities● Scheduled patients for multiple mid-level Practitioners and Physicians● Provided leadership to track patient/department data (insurance, additions/losses, visits, locations, call volumes, NP/PA productivity) to ensure success and growth of new program● Responsible for submitting Durable Medical Equipment orders for patients● Called out to patients/facilities for reminder calls● Verify insurances and authorizations for Palliative services● Fax and scan - clerical duties

● Promoted to Operations Office Manager to improve and enhance customer service and employee development, while maintaining Admin/Optician responsibilities●Responsible for employee schedules and efficient allocations of duties and processes as necessary●Maintained essential medical samples and supplies to ensure high quality customer service and resources needed for Optometrist●Analyzed patient growth monthly and yearly; created graphical data, as well as commanded yearly bottom line growth data●Met with team members on weekly schedules to discuss budgets, inventory, performances, and customer experiences●In charge of business to business relations for medical devices, frames, contact lenses, medicine, etc.●Administered payment allocation to professional businesses and accounts●Worked closely and develop professional relationships with sales representatives●Managed Account Receivables; collections of patient balances and delinquent accounts●Responsible to solve complicated patient issues or complaints in a respectful, professional, and successful manner●Trained all employees on the use of new processes, new medical devices, and new software

Portola Valley, Ca

● Managed and efficiently scheduled appointments via phone, email, and walk-ins● Billed eyewear and exams to insurances (Blue Shield/Cross, VSP, Eyemed, Medicare, etc)● Regularly and proficiently worked with medical and vision insurance companies to ensure patient benefits and coverage accuracy ●Worked directly with the Optometrist to improve office efficiencies and overall customer service satisfaction●Took appropriate eyewear measurements, as well as dispense contact lenses, frames, and glasses to patients ●Enhanced program to improve patient invoicing as well as payment collection processes●Worked closely with patients to repair, fit, adjust, and customize glasses and frames to their full satisfaction. Explained lens options with patients (High index (Trivex, 1.60, 1.67, 1.74), Poly, Anti-reflective coating, etc.)●Utilized excellent phone etiquette skills to promptly and professionally answer and call patients●Reconciled Insurance Bills (Explanations of Payments) and problem solve complicated insurance payments

San Mateo, Ca

• Operated with SalesForce (SolarWorks and SolarBid) to verify customer documents and information• Assisted customers with exceptional phone etiquette while requesting and explaining appropriate documentation• Processed and shipped (FedEx) documentation in a timely and very organized manner• Generated and scanned various documents and contracts for execution with clients• Applied multiple programs including Adobe Echo-Sign for customer signatures• Volunteered for responsibilities beyond job description including HOA submittal and follow up, permit paperwork, etc.• Top achiever in meeting and exceeding case closures and calls, as well as meeting essential deadlines• Trained new and other employees on processes and software used

San Mateo, Ca

• Significant Data Entry in Excel, Word, and Google Documents• Posted/Maintained postings on Job Boards, and revamped company job website using WordPress• Performed professional outreach (e-mail, call, etc) to potential software engineer candidates• Booked various travel arrangements for multiple company functions and candidates• Managed and uploaded resumes using Applicant Tracking System (JobScore)• Scheduled potential candidates for phone/in-person interviews

San Carlos, Ca

• Performed high level Customer Service, and assist with purchases, orders, and returns• Responsible for receiving phone calls and routing calls to sales representatives• Set up and maintained floor displays and apparel in a clean and organized environment• Data entry of all customers associated with Membership Rewards Program

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General

Activities and Societies: Magna Cum LaudeEmphasis Major in Health Administrative Management

Biology/Biological Sciences, General

University Transfer Program, Biology/Biological Sciences, General, High Honors

Activities and Societies: Phi Theta Kappa Honor Society.