Bridget Griffin Email & Phone Number

• Ensure surgical practice is staffed, efficient, productive, and stocked
• Analyze daily, weekly, and monthly KPIs (phones, scheduling, referrals, etc.)
• Coordinate multiple surgeons' clinic schedules
• Visit multiple clinic locations to make sure clinics run smooth and staff and surgeons have the resources they need
• Prepare data for board meetings and actively participate
• Involved in interviews and hiring process

Chico, California, United States

• Promoted to newly created position, Department Assistant, while effectively maintaining and performing duties as Customer Service Representative
• Assisted Operations Manager with department operations, all team members
• Responsible for creating schedules utilizing EPIC for mid-level Practitioners and Doctors’ to see patients at their personal residences
• Ran multiple reports, collected data, created Excel spreadsheets/graphs for effective evaluations, found solutions based on data, etc.
• Ensured Interdisciplinary Team meetings ran smooth and all material was ready for each team member, kept track of meeting minutes
• Ordered supplies and forms for the entire In-Patient and Out-Patient teams - RNs, Medical Director, Mid-Levels, MAs, CSR, SWs, etc.

Chico, California, United States

• Recruited for newly created support position as primary staff member for Nurse Practitioners and Physician’s Assistants
• Managed incoming and outgoing calls with exceptional etiquette for the utmost customer service; clinically heavy call volume and follow up activities
• Scheduled patients for multiple mid-level Practitioners and Physicians
• Provided leadership to track patient/department data (insurance, additions/losses, visits, locations, call volumes, NP/PA productivity) to ensure success and growth of new program
• Responsible for submitting Durable Medical Equipment orders for patients
• Called out to patients/facilities for reminder calls

• Promoted to Operations Office Manager to improve and enhance customer service and employee development, while maintaining Admin/Optician responsibilities
• Responsible for employee schedules and efficient allocations of duties and processes as necessary
• Maintained essential medical samples and supplies to ensure high quality customer service and resources needed for Optometrist
• Analyzed patient growth monthly and yearly; created graphical data, as well as commanded yearly bottom line growth data
• Met with team members on weekly schedules to discuss budgets, inventory, performances, and customer experiences
• In charge of business to business relations for medical devices, frames, contact lenses, medicine, etc.

Portola Valley, CA

• Managed and efficiently scheduled appointments via phone, email, and walk-ins
• Billed eyewear and exams to insurances (Blue Shield/Cross, VSP, Eyemed, Medicare, etc)
• Regularly and proficiently worked with medical and vision insurance companies to ensure patient benefits and coverage accuracy
• Worked directly with the Optometrist to improve office efficiencies and overall customer service satisfaction
• Took appropriate eyewear measurements, as well as dispense contact lenses, frames, and glasses to patients
• Enhanced program to improve patient invoicing as well as payment collection processes

San Mateo, CA

• Operated with SalesForce (SolarWorks and SolarBid) to verify customer documents and information
• Assisted customers with exceptional phone etiquette while requesting and explaining appropriate documentation
• Processed and shipped (FedEx) documentation in a timely and very organized manner
• Generated and scanned various documents and contracts for execution with clients
• Applied multiple programs including Adobe Echo-Sign for customer signatures
• Volunteered for responsibilities beyond job description including HOA submittal and follow up, permit paperwork, etc.

San Mateo, CA

• Significant Data Entry in Excel, Word, and Google Documents
• Posted/Maintained postings on Job Boards, and revamped company job website using WordPress
• Performed professional outreach (e-mail, call, etc) to potential software engineer candidates
• Booked various travel arrangements for multiple company functions and candidates
• Managed and uploaded resumes using Applicant Tracking System (JobScore)
• Scheduled potential candidates for phone/in-person interviews

San Carlos, CA

• Performed high level Customer Service, and assist with purchases, orders, and returns
• Responsible for receiving phone calls and routing calls to sales representatives
• Set up and maintained floor displays and apparel in a clean and organized environment
• Data entry of all customers associated with Membership Rewards Program

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General

Activities and Societies: Magna Cum LaudeEmphasis Major in Health Administrative Management

Biology/Biological Sciences, General

University Transfer Program, Biology/Biological Sciences, General, High Honors

Activities and Societies: Phi Theta Kappa Honor Society.