Brick Oltmann Email & Phone Number

Katy, Texas, United States

Weekly meetings with internal and factory engineers with a core focus on quality of product and process.Responsible for FMVSS 119/139 testing and evaluation for AOT brands and competitor benchmarking.EWR quarterly reporting to NHTSA.Monitor product portfolio quality by soliciting customer feedback, claims management, and continuous 3rd party and field testing.Maintain the Limited Protection Policy and keep it competitive with the industry.Work alongside sales to support and… Show more Weekly meetings with internal and factory engineers with a core focus on quality of product and process.Responsible for FMVSS 119/139 testing and evaluation for AOT brands and competitor benchmarking.EWR quarterly reporting to NHTSA.Monitor product portfolio quality by soliciting customer feedback, claims management, and continuous 3rd party and field testing.Maintain the Limited Protection Policy and keep it competitive with the industry.Work alongside sales to support and educate customers on tire tiers, brand awareness and strategy.Support product development initiatives from concept to manufacturing.Product and application training for internal and external customer. In conjunction to QAQC, I supported five SE accounts fostering their growth and development of AOT brands and saturation in the marketplace. I signed two new accounts supporting our 2022 organic growth strategy.Perform routine gap analysis to ensure each account is maximizing AOT product by SKU in their individual markets. Show less

Huntersville, Nc

Led product flow in and out of 8 North American QA and customer service cross docks; 5 in US and 3 in Canada with 6 direct and 31 indirect reports and multiple temp laborers. Interfaced with all C-level personnel to relay information regarding product inventory, quality, project and transformation milestones, market trends by product, brand, and style. Controlled department operating budget of $3.1M while handling $21M warranty general ledger. Delivered direction to support company and… Show more Led product flow in and out of 8 North American QA and customer service cross docks; 5 in US and 3 in Canada with 6 direct and 31 indirect reports and multiple temp laborers. Interfaced with all C-level personnel to relay information regarding product inventory, quality, project and transformation milestones, market trends by product, brand, and style. Controlled department operating budget of $3.1M while handling $21M warranty general ledger. Delivered direction to support company and department transformation strategies. • Championed continuous process improvement and cost reduction by delivering 22% unit handled per hour increase and ~$300k savings in 2018. • Spearheaded best-in-class customer experience through regular engagement with customer base; amplified double-digit customer service index in NPS ranking in 2017 Q1 thru 2018 Q2.• Leveraged analytical eye to spot new routes for return logistical savings of ~$325k LTL/TL cost for Q2 2017 to Q2 2018. • Developed first of its kind online warranty returns platform for online dealer submission. • Introduced new employee 1st culture-centered on service, safety, and quality. • Experience leading multiple projects at different stages in development keeping the project teams focused on the next milestone. • High level thinker able to navigate the roadblock and identify long term solutions. • Provided strategic direction to drive company and department transformation strategies, team engagement and compliance. • On site tire inspection for large accounts and fleet management focused on root cause analysis.• Managed Cap Ex projects as requested.• Daily Gemba walk and daily huddle, focused on employee, equipment, facilities and safety.• Maintained payroll and staffing to ensure the daily headcount met the demand.• Trained employees on WMS, picker, forklift and OSHA certifications.• Monitored daily cycle counts to ensure inventory was accurate and orderly. Show less

Huntersville, Nc

Conducted daily Gemba walk and daily huddle focusing on employees, equipment, and facilities. Retained payroll and staffing to ensure daily headcount met demand. Preserved high levels of communication and transparency with internal and external customers. • Devised and submitted quarterly Tread Act reporting for Hercules product. • Trained Quality Assurance personnel to manage inspector audits, perform inspections for fleet and specialty accounts.• Enhanced capabilities… Show more Conducted daily Gemba walk and daily huddle focusing on employees, equipment, and facilities. Retained payroll and staffing to ensure daily headcount met demand. Preserved high levels of communication and transparency with internal and external customers. • Devised and submitted quarterly Tread Act reporting for Hercules product. • Trained Quality Assurance personnel to manage inspector audits, perform inspections for fleet and specialty accounts.• Enhanced capabilities of employees through training in WMS, picker, forklift and attainment of OSHA certifications to improve execution within warehouse operations.• Developed and managed productive work teams building processes for talent acquisition and development. • Heightened vendor support using cooperative field training workshops to educate dealer base on workmanship and material conditions through root cause analysis. • Rolled out 24/7 online dealer support with focus on failed tire, tube, and wheel analysis driving +250 searches daily while condensing confusion among customers. • Reduced onsite incidents by heading daily huddle emphasizing safety and best operating practices. • Supplemented infrastructure of 3 existing US and new Canadian warranty and customer service cross-docks. Show less

Lincolnton, Nc

Manager Service & Warranty (2007 – 2012)Developed and retained work instructions for inspection processes. Implemented monthly audit to ensure standardized inspection of failed tire, tube, and wheel analysis about applicable vendor warranties. • Centralized tire, tube, and wheel returns for 63 distribution centers into 3 product adjustment centers with 15 inspectors. • Inaugurated 10-minute email response time and ~59-minute callback per voicemail turned in by internal or external… Show more Manager Service & Warranty (2007 – 2012)Developed and retained work instructions for inspection processes. Implemented monthly audit to ensure standardized inspection of failed tire, tube, and wheel analysis about applicable vendor warranties. • Centralized tire, tube, and wheel returns for 63 distribution centers into 3 product adjustment centers with 15 inspectors. • Inaugurated 10-minute email response time and ~59-minute callback per voicemail turned in by internal or external customer to ATD Service & Warranty Department to reduce delta from $2.7M to $600k while augmenting service, transparency, and implementing new communication lines. Show less

• Inspection of NAFTA property damage tires pertaining to litigation.• Testing of tires pertaining to uniformity tolerances on Tire Uniformity Optimizer (TUO).• Assist Sales group with Dealer training.

Responsible for managing Service Center employees and expense budget >$700K.• Co-owner of the Property Damage budget >$1million with responsibility to ensure proper administrative fundamentals and failed tire analysis inspections are achieved in a time sensitive manner without sacrifice to quality standards.• Manage all warranty tire shipment, inspection, adjustment data transmission and Property Damage Claims in excess of 125K tires annually.• Assist in the revision of the… Show more Responsible for managing Service Center employees and expense budget >$700K.• Co-owner of the Property Damage budget >$1million with responsibility to ensure proper administrative fundamentals and failed tire analysis inspections are achieved in a time sensitive manner without sacrifice to quality standards.• Manage all warranty tire shipment, inspection, adjustment data transmission and Property Damage Claims in excess of 125K tires annually.• Assist in the revision of the NAFTA tire warranty for CTNA as needed.• Implementation of new tire inspection processes with emphasis on a balanced quality/quantity approach to ensure internal and external expectations are met.• Continuous quarterly examination for the tire inspectors to guarantee standardization, repeatability and core global standards are achieved.• Enhanced the visual tire inspection process to include sherography, x-ray and further analysis to determining the validity of the initial reason for return.• Hands on experience and training of hunter, coats and production related TUO machine with emphasis on uniformity and quality standards.• FMVSS testing and evaluation• Supply FOCUS group with the responsibility of submitting specific tire conditions to manufacturing and design engineers for analysis.• Responsible for creating and maintaining internal work instructions that are ISO 9001 certified.• Define clear communication to customers pertaining to inspection results with credit notes and billing documents.• Provide customer training in warranty process, inspection and related topics through on-site training and presentations. Show less