Brick Oltmann Email & Phone Number

Katy, Texas, United States

Weekly meetings with internal and factory engineers with a core focus on quality of product and process.Responsible for FMVSS 119/139 testing and evaluation for AOT brands and competitor benchmarking.EWR quarterly reporting to NHTSA.Monitor product portfolio quality by soliciting customer feedback, claims management, and continuous 3rd party and field.

Huntersville, NC

• Led product flow in and out of 8 North American QA and customer service cross docks; 5 in US and 3 in Canada with 6 direct and 31 indirect reports and multiple temp laborers. Interfaced with all C-level personnel to.
• Championed continuous process improvement and cost reduction by delivering 22% unit handled per hour increase and ~$300k savings in 2018.
• Spearheaded best-in-class customer experience through regular engagement with customer base; amplified double-digit customer service index in NPS ranking in 2017 Q1 thru 2018 Q2.
• Leveraged analytical eye to spot new routes for return logistical savings of ~$325k LTL/TL cost for Q2 2017 to Q2 2018.
• Developed first of its kind online warranty returns platform for online dealer submission.
• Introduced new employee 1st culture-centered on service, safety, and quality.

Huntersville, NC

• Conducted daily Gemba walk and daily huddle focusing on employees, equipment, and facilities. Retained payroll and staffing to ensure daily headcount met demand. Preserved high levels of communication and transparency.
• Devised and submitted quarterly Tread Act reporting for Hercules product.
• Trained Quality Assurance personnel to manage inspector audits, perform inspections for fleet and specialty accounts.
• Enhanced capabilities… Show more Conducted daily Gemba walk and daily huddle focusing on employees, equipment, and facilities. Retained payroll and staffing to ensure daily headcount met demand. Preserved high levels.
• Enhanced capabilities of employees through training in WMS, picker, forklift and attainment of OSHA certifications to improve execution within warehouse operations.
• Developed and managed productive work teams building processes for talent acquisition and development.

Lincolnton, NC

• Manager Service & Warranty (2007 – 2012)Developed and retained work instructions for inspection processes. Implemented monthly audit to ensure standardized inspection of failed tire, tube, and wheel analysis about.
• Centralized tire, tube, and wheel returns for 63 distribution centers into 3 product adjustment centers with 15 inspectors.
• Inaugurated 10-minute email response time and ~59-minute callback per voicemail turned in by internal or external… Show more Manager Service & Warranty (2007 – 2012)Developed and retained work instructions for.
• Inaugurated 10-minute email response time and ~59-minute callback per voicemail turned in by internal or external customer to ATD Service & Warranty Department to reduce delta from $2.7M to $600k while augmenting.

• Inspection of NAFTA property damage tires pertaining to litigation.
• Testing of tires pertaining to uniformity tolerances on Tire Uniformity Optimizer (TUO).
• Assist Sales group with Dealer training.

• Responsible for managing Service Center employees and expense budget >$700K.
• Co-owner of the Property Damage budget >$1million with responsibility to ensure proper administrative fundamentals and failed tire analysis inspections are achieved in a time sensitive manner without sacrifice to.
• Manage all warranty tire shipment, inspection, adjustment data transmission and Property Damage Claims in excess of 125K tires annually.
• Assist in the revision of the… Show more Responsible for managing Service Center employees and expense budget >$700K.
• Assist in the revision of the NAFTA tire warranty for CTNA as needed.
• Implementation of new tire inspection processes with emphasis on a balanced quality/quantity approach to ensure internal and external expectations are met.