Drive team engagement via volunteer events, virtual dialogs, team competitions, customer service week promotion and recognition programs. Support AT&T’s Chief HR Officer and multiple Senior Vice Presidents involving town hall execution, leadership conferences, development programs, culture initiatives, and communications.

Training designer worked to revamp onboarding learning experience for entry level employees across the company, update branding and knowledge to address cultural intelligence and application in various countries, and utilize video production and gamification to create engaging training courses.

Managed high level programs and projects including the merger with DIRECTV to and quality assurance initiatives to ensure that customer service and support had a seamless transition.

Collaborated with Inflight Connectivity teams to provide dynamic, visually engaging presentations to large aviation businesses. Facilitated quarterly town halls and compiled operation review presentations to ensure consistent messaging and appearance.