Hire, Train and Manage a team of seasonal and year round employees to provide exceptional customer service, meet and exceed sales goals, and create lasting customer relationships to ensure both repeat business and marketing via word of mouth.Coordinate all winery events including large scale multi-day festivals on site and smaller offsite events including tastings, farmers markets, and other special events. This includes coordinating schedules with other businesses, DLC compliance and permitting, proper staff training and scheduling, and marketing each event.Marketing. Including research of the most effective marketing outlets, designing and working with a graphic designer to design appropriate ads, meeting deadlines, maintaining and overseeing the maintainer of social media sites including posts,boosts, and paid ads, writing and distributing press releases, conducting and coordinating interviews with local news media, and grass-root marketing consisting of meeting and creating relationships with management and marketing departments of local businesses and providing information on the business and events. Maintaining a social media presence across multiple platforms and a WordPress e-commerce website.Overseeing the fulfillment of e-commerce and in store orders.Create new policies and procedures to bring more consistency, structure, and efficiency in all areas of the business.Liaison for the winery in dealings with local and state-wide associations.Tax and permitting compliance within the state of Vermont and in additional states where we sell directly and/or distribute product. This includes working with tax departments, department of liquor control and alcoholic beverage commissions, TTB, and others.Providing executive level assistance in all areas.Wholesale and distribution oversight.Active data analysis to improve efficiency and profitability of the business and minimize loss.

Opened and ran this store from an empty mall location through the holiday season and back to an empty location at season's end. This included hiring and training staff, merchandising, daily task completion, sales, customer service, inventory control, and communications with mall and partner store.AchievementsOnly seasonal store in the district to meet and exceed the seasonal Sales GoalHired and trained holiday staff within a week (including product features, selling procedures, and daily store tasks) to be able to open the store by corporate deadlineLearned new products and company policies and procedures over 2 day training period resulting in ability to open, operate, and audit seasonal store to company standards and expectations

Managed and developed a team of design consultants in multiple locations to assist new home buyers in selecting interior and exterior elements of their homes and partnered with banks' to work within each buyer's determined budget while maximizing profitability and buyer satisfaction.Fostered relationships with vendors to maintain existing offerings and select new options based on sales data; partnered with Purchasing for options to be accurately priced and available for selection; partnered with Construction for field issues to be handled promptly; and updated design website.Compiled competitive market analysis to create PowerPoint presentations to assist in land acquisition and pricing decisions in each market.Implemented new policies, procedures, and sales techniques. Training individuals, small groups, large groups, and via WebExWorked with Marketing to create promotional events, editing advertisements, creating templates to create and modify documents.Reduce outsourcing of marketing materials to cut direct costs, save time, enable a quicker and more accurate roll out of new products, build brand trust and integrity, and reduce waste.Redesigned the Studio experience to reduce time spent in the Studio; increase schedule flexibility, availability, and productivity; reduce confusion, back orders, and errors in the field resulting in more profitability each fiscal year; and increase customer satisfaction achieving the #1 industry spot in the 2010 J.D. Power survey for the first time in the division's history.Implemented a way to archive contracts and communications electronically promoting the company green initiative and allowing a more effective way to communicate seven days a week.Ensured a successful roll-out of the company green initiative including a consistency in message, actions promoted a sustainable culture, and new options were earth-friendly and LEED certified.

Staffed and trained a team, merchandised according to plan-o-grams, and completed daily tasks Provided customer service, explained product benefits, and resolved customer issues.Planed and Promoted monthly events with vendors in order to increase profit opportunities.Exceed Sales goals, monitored inventory daily, communicated with corporate and host store.

Hired, trained, and coached staff in multiple locations, merchandised according to plan-o-grams, and completed daily tasks (ie: scheduling, shipping & receiving, payroll, deposits, etc.) Calculated and exceeded store and individual sales goals and communicated with the corporate office and host store as needed.Product knowledge expert, provided customer service, gathered customer information, and promoted trial offers and company Mastercards attached to a savings fund through a 529 plan.AchievementsPromoted from part-time employee to full-time employee, assistant manager, store manager, then multiple location store manager (4 stores in total)Obtained Certification to Audit store inventories for all Florida state locationsEntrusted with overseeing the district when District Manager was on vacation or business trips