• Oversee 211 Resource Team, ensuring the 211 database of community resources is up to date• Oversee the IT business intelligence team including Salesforce and database management• Oversee Facilities including the maintenance and security of the building

• Contract management• Implemented a Risk Management framework for quarterly review and annual reports to the Board of Trustees• Oversee the organization's insurance policies

• Overseeing the pledge and distribution processing in accordance with donor intentions • Direct and indirect supervision of Campaign Accounting staff and temporary personnel to ensure accurate, timely and efficient processing of pledges and distribution to third party agencies.• Developed and implemented new customer service policies, process and procedures with the intent of improving customer/donor experience.• Proactively collaborate across departments, including resource development, financial accounting, and IT teams, to allow for effective planning, communication and implementation of campaign activities

• Maintained database of 4,500 community resources and services • Implemented taxonomy, categorization for human services, for Denver’s database and trained 2-1-1 Colorado network for consistency across entire database• Supervised team of resource specialists and provided monthly performance • Supervised Bridging The Gap internship, develop the youth’s understanding of the work environment.• Served as System Administrator to 2-1-1 Colorado, supporting six call centers