Bridget Moss Email and Phone Number

Lead the cross-solution virtual learning strategy that provides an enhanced client experience with greater knowledge retention and application, while enabling Frontline to serve more clients. Manage the overall training content strategy, inclusive of 1 to Many courses, Implementation content, eLearning, Knowledge Base Articles Establish best practices for development of scalable deliverables across 30+ productsWork across levels and teams, with EC, leadership, and individual contributors to plan and execute on learning deliverablesManage department budget, inclusive of full-time employee salaries, vendors, contractors, etc.Oversee team of Learning Strategy Advisors, Learning Management Administrators and Learning Experience team membersEstablished the Frontline Portal (Learning Management System) to drive a Client Journey that enables new users to understand what training is available to them to make them successful; this initiatives streamlined three different LMS into one single entry pointContent lead for annual user conference workstream lead for monthly COE forum

Oversight of the Instructional Designers responsible for the design and development of eLearning and instructor-led learning solutions. Experience in delivering learning outputs that adhere to basic adult learning principles including: assessments, eLearning solutions, instructor-led solutions, facilitator/participant guides, interactivity, outlines, and storyboards. Design overall project plan that includes new release information as well as a maintenance schedule. Ensures that high-quality, innovative, timely, and effective learning solutions are delivered. Roles and Responsibilities• Collaborates with stakeholders across the organization to discuss training approach, needs and to ultimately plan, design and implement learning solutions• Puts evaluation and measurement tools in place to assess success and identify areas of continuous improvement • Defines processes within the organization to identify the need for training within product lines• Develops and conducts needs analysis to define performance gaps, identify root cause(s) and recommends learning and non-learning solutions to address• Designs, develops, implements, and delivers off-the-shelf learning and development solutions that address results from needs assessments and short and long-term objectives • Develops training materials, including participant guides, facilitator guides, presentations, job aids, quick-reference guides, learning activities, assessments, eLearning, and audio scripts using sound instructional design principles • Provides input to selection of tools and technologies for training development (new and innovative solutions)

Lead the design, development, and implementation of disease, program, and protocol training for clinical trials across Research and Development.• Project manage the design and development life cycle of learning strategies and blended learning solutions• Conduct needs assessments to determine learning gaps• Use the ADDIE module to design and develop training strategies and implement innovative learning solutions via elearning modules, virtual and face to face meetings • Conduct ongoing gap analyses to ensure strategy and content are aligned and producing the expected results• Track projects via project management software to provide data for executive management review• Manage and develop ad hoc training as needed to support other corporate initiatives

Progressively rose from the position of Project Manager to Program Manager to Senior Manager with increasing responsibilities. Successfully managed a team of eight instructional designers and one developer; responsible for allocation of work, performance reviews, identification of new course offerings, promotion and scheduling of course and scheduling; budgeting/forecasting potential revenue.• Drove revenue by promoting new course offerings to achieve $5M target• Maximized number of courses offered to achieve 60% trainer utilization rate goal • Determined courses for international delivery of Ellucian solutions; training to be delivered in multiple languages ; responsible for securing training facilities/trainers• Worked with user conference leads to determine training needs for their annual conference; survey attendees, define curriculum, needs, and secure facility, trainer, materials, etc.• Managed development of instructor-led and web-based training materials• Conducted planning and strategy sessions for a team of eight instructional designers to focus on understanding business processes, gathering requirements, and managing scope• Collaborated with management and internal and external clients to determine training development needs• Worked with the Instructional Design team to ensure that processes are streamlined to develop materials quickly and efficiently• Maintained project plans that resulted in the company’s ability to invoice the client for work performed and perform financial forecasting• Responded to RFPs that have specific requests to address our various training services• Led team through a strategic operational change to transition from instructor-based focused development to web-based focused development

Analyzed, designed, and developed software and professional development training for a variety of delivery modes. Consistently approached by management to review and support company initiatives while gaining increasing responsibility. • Appropriately managed assigned projects to ensure deliverable dates were met• Prepared written documents following standard guidelines for technical publications• Evaluated learners to ensure successful implementation of training plan