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Trusted colleague in operating with excellence, building relationships and collaborating with business and technology partners to deliver innovative solutions, while keeping the customer and brand at top of mind.
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Delivery And Execution AnalystTdUnited States
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Delivery And Execution AnalystTd Nov 2015 - PresentAs a Contact Center Capabilities Delivery and Execution Analyst, I am responsible for working with the business & leadership teams to design, document and implement best in class Call Routing & IVR solutions. Key responsibilities include:Demonstrating expert knowledge of Call Routing & IVR infrastructure and solid knowledge of business unit strategies, tactics & goalsManaging all Call Routing & IVR related deliverables from business requirements, telephony technology engagement, testing and implementation Ensuring business requirements will drive a Legendary customer experience, while balancing operational efficiencies and minimizing business risksCoordinating all development activities with technology partners -
Business Process AnalystTd Jan 2014 - Nov 2015Managed and documented contact center policy and procedures under audit ready standards. Collaborated with Compliance and Governance, Financial Crimes and Fraud Management, Business, Product, Digital, Technology, Money Out, Customer Experience, and Operations partners to develop clear, logical, and efficient processes in a consistent format, that promotes positive employee and customer experience and education.
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Resource SpecialistTd Jul 2012 - Dec 2013Handled retail banking escalated calls that involved conflict and problem resolution, critical and outside-the-box thinking, fast-paced research and technical ability, procedural knowledge of multiple business lines, adaptable communication skills, and coaching to colleagues seeking help
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Social Media SpecialistTd Dec 2011 - Jun 2012Engaged with Customers via Social Media platforms such as Facebook and Twitter. This medium of servicing customers was very new to financial institutions and businesses alike. As part of the newly formed Social Media team, I helped set the bar for social network brand representation, using innovative technology and privacy safe procedures to connect with customers who may not prefer to call or visit a Store to get help.
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Banking SpecialistTd Feb 2011 - Nov 2011Contact center banking specialist working in a fast-paced, customer focused, and highly technical environment with service level and sales goals. Able to communicate effectively, think critically, problem solve, and work well with others.
Bridget Page Skills
Bridget Page Education Details
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3.8 -
English Language And Literature, General
Frequently Asked Questions about Bridget Page
What company does Bridget Page work for?
Bridget Page works for Td
What is Bridget Page's role at the current company?
Bridget Page's current role is Delivery and Execution Analyst.
What is Bridget Page's email address?
Bridget Page's email address is br****@****ade.com
What is Bridget Page's direct phone number?
Bridget Page's direct phone number is +185688*****
What schools did Bridget Page attend?
Bridget Page attended Rowan University, Rowan College At Gloucester County.
What skills is Bridget Page known for?
Bridget Page has skills like Social Media, Management, Project Management, Business Process Improvement, Business Analysis, Business Relationship Management, User Acceptance Testing, Coaching, Communication, Call Routing, Social Media Marketing, Business Requirement Writing.
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Bridget Page
Classical Studies. Ancient Mediterranean Studies & Archeology. Art History. Public History. Unc Greensboro Lloyd International Honors College, Uncg Undergraduate Research Award Recipient, Smithsonian Volunteer.Winchester, Va
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