Bridget Price Email and Phone Number
Using 12 years of customer support, success and experience design, I build customer strategies that achieve business goals by centering the customer and user in the process and product development strategy. I am known for being relentless in making the customer or user’s voice heard and with a passion for inclusive and accessible design, I couple this with an education in accounting and law to ensure that the decisions we make are sustainable and collaborative. I moved from Operations to Product Design so that I could address problems at their root cause and I love the freedom it gives me to create. I am a culture builder and thrive in organizations where I can be a part of developing and driving the company values.Having immigrated from South Africa to Norway in 2019, I am resilient and flexible to change and bring international insights into the companies I work with.
Inclusive Creation
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Client Experience SpecialistInclusive Creation Sep 2024 - PresentOslo, Norway
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Ux/ Ui DesignerAigonix As Nov 2021 - Apr 2024Oslo, NorwayWorking in both the consulting and SaaS product teams, I was responsible for the end to end design process, communicating design decisions with technical and non technical stakeholders as well as supporting the customer relationship with Flokk. Highlights include running a design sprint for Flokk, one of our customers, as well as collaborating with their sustainability team to build an app that reduced the time to create an Environmental Product Declaration from two weeks to under three days. In addition to this role, I also facilitated Learn a little where we brought in external speakers and highlighted internal competencies to drive knowledge sharing. -
Account Director And Ux ConsultantFlow Concepts Oct 2019 - Nov 2021Oslo Area, NorwayThis role centered on optimizing the customer experience as a consultancy helping Norwegian businesses reach a global audience, from the pre-sale stage all the way to customer success and repeat sales in the B2C area. I was responsible for conducting usability assessments of websites and designing improvements, mapping user flows and journeys as well as crafting the flow and copy for customer interactions.Through shifting the perspective for the FAQ library and chatbot communication to be user, instead of product based, we saw a significant shift in the usage of self-service over customer support calls.
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Customer Experience DesignerSelf-Employed Oct 2019 - Oct 2020Oslo Area, NorwayI focused on designing and optimizing user flows, client journeys and content writing to drive authentic engagement rather than just creating a transactional relationship with customers
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Customer Success Manager: Front OfficeProdigy Finance Jun 2018 - Aug 2019Cape Town Area, South AfricaProdigy Finance is an international postgraduate student loan platform.With two team leaders, I managed the newly introduced outsourced multichannel customer service teams for both Onboarding and Servicing teams.I created and rolled out customer communication scripts and escalation flows using Zendesk.I facilitated customer experience workshops to drive brand and tone of voice alignment as well as creating and monitoring the change management process for customer communication changes or improvements. A significant milestone was to fully shift customer support to the outsourced team for a week which created the opportunity for our in house team to participate fully in a company culture summit without compromising our SLAs. -
Head Of Consumer Debt HelpConsumer Debt Help, Intelligent Debt Management Jun 2017 - May 2018Cape TownThis department served our low income customer base and frequently operated at a loss, we used it to test new processes and use innovation to shift it into consistently breaking even. I managed both the sales and continuous service teams.Through championing an automated customer communication tool, we were able to improve our customer response rate while reducing staff headcount by 20%. we created customer communications that relied on plain language and visuals to ensure our customers fully understood what they were committing to.
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Assistant Manager Financial ConsultingIntelligent Debt Management Apr 2015 - May 2017Cape Town Area, South AfricaCo-created a business process redesign to optimise qualified debt counselors’ capacity through introducing lead qualifiers. This team grew to 70 people. Reviewed customer escalations and implemented process improvements to reduce these. Reported on team performance and projects to senior business leaders at monthly review meetings. -
Team LeaderIntelligent Debt Management Group Jan 2014 - Apr 2015Cape Town Area, South AfricaI trained and managed a team of 12 people, ensuring telephonic sales targets were met. I was also responsible for both client and credit provider escalations and ensuring these were handled within SLA and properly solved. In addition to this role, I managed a number of partnerships that drove lead referrals from other financial services providers.
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Financial ConsultantIntelligent Debt Management Group Nov 2012 - Dec 2013Using a needs based analysis, we conducted financial assessments and matched clients with a solution that best equipped them to manage their debts. I also provided education and budgeting tools to ensure the solution was manageable over the mandated five year period.
Bridget Price Education Details
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User Experience Design -
The Chartered Institute Of Management Accountants -
Law And Accounting
Frequently Asked Questions about Bridget Price
What company does Bridget Price work for?
Bridget Price works for Inclusive Creation
What is Bridget Price's role at the current company?
Bridget Price's current role is Customer Advocate | UX Designer | Passionate about People and problem solving| Fueled by a desire to make a positive impact and coffee.
What schools did Bridget Price attend?
Bridget Price attended Careerfoundry, The Chartered Institute Of Management Accountants, University Of Cape Town.
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Bridget Price
Marketing Content Manager | Texas State Student | Public Relations Major | Minor Writing |San Marcos, Tx -
1gdhconsulting.com -
Bridget Price
Global Educational Publishing | Arts & Culture | Creative Writing | Literacy Development | Bilingual Art Therapist (Spanish/English)Valle De Bravo, Mex1cambridge.org -
Bridget Price
Compliance Analyst * Compliance Coordinator * Certified Law Of Attraction Life Coach * Certified Spiritual Life Coach * Project CoordinatorCharlotte, Nc
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