Bridget Smith Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Create standard operating procedures to aid in efficient training practices.Oversee the development and performance of 6 operation representatives.Delegate responsibilities within team to accommodate account and rep growth.Compile data and assist in presenting Quarterly Business Reviews.Generate and oversee continuous improvement projects resulting in internal and external times and cost savingsEducate and advise team on market trends to ensure we are providing customer the best mitigation practices and supply chain solutions to accommodate their network.

Handling day-to-day operational tasks.Assist teammates if problems arise.Support all new hires in complete training of account.• Training is consistent for the first 3-4 months before new hires are handling operational duties entirely.Reporting to leadership of teammates status and where improvement is needed. Finding active solutions for issues on account.

Handle day-to-day operations, including responding to hundreds of emails each day.Accurately tracking and reporting shipping data .Developing relationships with customers, carriers, and customer service representatives.

Provide high quality, high touch telephone based service to Private Banking clients across the full product spectrum.Utilize multiple systems simultaneously to provide quick and thorough service to clients across all of their accounts.Research, follow‐up and resolve client inquiries and request through effective interaction with Clients, Client Service teams, product partners, branch and operations areas in a timely and professional manner and in accordance with policies and procedures.

Chicago, Il

Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. Manage in-bound seller calls regarding a wide range of questions. Assist sellers with technical issues regarding order processing or data exchange. Ensure that emails received through the seller services team inbox are resolved in a professional andtimely manner. Ensure compliance with all seller stipulations to ensure customer expectations are met or exceeded. Collaborate with different departments to keep operations running as smoothly as possible.

Handle customer inquiries nationally/internationally looking to purchase event tickets. Assist in identifying customer concerns and providing effective and timely solutions. Participated in biweekly meetings to discuss current performance and address issues collectively. Provided system training to all new hires during onboarding.

Organize sales and distribution of supplies to all reps. Package and ship hundreds of online orders to customers daily. Run several large scale plotting printers to manufacture all products.

Handled hundreds of musical shipments, both shipping and receiving weekly.Responsible for brass inventory throughout the warehouse.I assisted Quinlan & Fabish Sales Representatives on school sites, by writing contracts and meeting with new customers interested in instrument rentals.

Repaired hundreds of damaged brass and woodwind instrumentsStructured a new storage system for brass music parts, ultimately making it easier for all employees in the workshop to locate parts, specific to the instruments they work with.This lead to my involvement with helping the sales representatives with their demo materials and what they needed for their daily demonstrations.

Chicago, Il

Group classes for beginner dancers, ages 4-10 Assisting students by have their dance steps memorized and polished for competition / show season.Group classes for championship dancers, 7-21Addressing technique issues to advanced dancers for worldwide competitions.

Chicago, Il

Organize venue space for largest band and orchestra clinic and help put on successful performances and clinics.