Bridget Wilson Email and Phone Number

Submit and manage SKU & price requests for Europe products and promotionsWork with appropriate departments to ensure SKUs are set up properly and on-time for product launchesUpload imagery and translations for new or updated products to the Virtual Office shopping cartManage product launch timelines and execute on-time, accurate product launchesTest all new products and promotions as soon as they launch to ensure everything is working properly, including 1st of month promotions each month, and work with appropriate departments in a timely manner to resolve issuesMaintain and update price lists as new products are added for Europe and upload to everyday site Coordinate with IT for SKU transitions and stock-outs; communicate changes to customer service Manage the EU Promotions emailWork with call center agents on exceptionsManage monthly promotion program detailsWork with appropriate departments to resolve promotions issues that may ariseOther special projects as requested

Develop and improve tools to help China members share and buildDrive projects through to completion with the support of cross-functional counterpartsManage marketing communication; plan and coordinate China related promotionsSupport day-to-day operations for China Global Access by close collaboration with the China Account Management teamEnsure timely product, information and payment flows: develop solutions and troubleshoot where neededFacilitate problem solving to address systemic marketing, payment, IT or other issuesCoordinate launching and testing of marketing, IT or other operations solutions in a way that minimizes disruption to membersCoordinate registration, luncheons, and recognition for International attendees of Global Convention

Create and maintain training materials for all international markets.Train new international customer service hires.Coordinate continuing education trainings for international employees.

Compile member feedback for monthly report to department heads and executive team.Managed the survey team. Ensure we gathered over 400 phone responses per month. Meet with other departments to discuss and push through changes and improvements to processes involving member services. Streamlined internal processes to improve efficiency and accuracy when assisting customers.

Establish and manage a customer service team for a brand new marketMaintain high service levels for 4+ languages