AeroLeads people directory · profile

Bridget Higgins Email & Phone Number

SENIOR DIRECTOR GLOBAL QUALITY and KNOWLEDGE MANAGEMENT at Marriott International

Location: Bethesda, Maryland, United States 11 work roles 1 school

LinkedIn matched

✓ Verified Jul 2026 3 data sources Profile completeness 86%

Current company

Marriott International

Role

SENIOR DIRECTOR GLOBAL QUALITY and KNOWLEDGE MANAGEMENT

Location

Bethesda, Maryland, United States

Company size

206259 employees

Who is Bridget Higgins? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Bridget Higgins is listed as SENIOR DIRECTOR GLOBAL QUALITY and KNOWLEDGE MANAGEMENT at Marriott International, a with 206259 employees, based in Bethesda, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Bridget Higgins.

Bridget Higgins previously worked as DIRECTOR OF LOYALTY OPERATIONS | Project Management, Technical Liaison & Stakeholder Engagement at Marriott International and DIRECTOR, CUSTOMER EXPERIENCE DESIGN + INNOVATION | Strategic Planning & Holistic Integration at Marriott International. Bridget Higgins holds Bachelor Of Science (Bs) In Family Studies & Human Development from University Of Arizona.

Company email context

Email format at Marriott International

This section adds company-level context without repeating Bridget Higgins's masked contact details.

Marriott International

Review company-level records connected to Bridget Higgins before choosing the right outreach path.

View email format View company profile Management contacts

Profile bio

About Bridget Higgins

I’m known for being a change agent who seamlessly integrates hotel operations with corporate strategies to boost global service delivery. I'm adept at managing both up and down the ladder, optimizing performance at all levels. My leadership style is genuine and rooted in building strong relationships and making impactful improvements behind the scenes. I thrive on creating meaningful experiences and empowering my team through collaboration, which makes our work both engaging and productive. My unique perspective is shaped by a robust background in both property management and corporate excellence.➡️ VALUE & IMPACT:⇨ STRATEGIC VISION & EXECUTION: Proven leader of large-scale, global initiatives with a strong aptitude for managing diverse, cross-functional teams in a collaborative and inclusive environment.⇨ OPERATIONAL EXCELLENCE & INNOVATION: Experienced in elevating operational standards and customer experiences through digital innovations, including developing the Single Pane of Glass system and enhancing hotel leisure offerings.⇨ CRISIS MANAGEMENT: Demonstrated resilience and strategic decision-making in crises, effectively managing communications and transitions to maintain high service standards with minimal disruption.⇨ CHANGE MANAGEMENT & STAKEHOLDER ENGAGEMENT: Skilled in change management and stakeholder communication, aligning technology vendors and internal teams on new systems that enhance associate and customer experiences.⇨ COMMITMENT TO DIVERSITY & DEVELOPMENT: Committed to diversity and empowerment, leading mentoring initiatives and diversity-focused activities.📩 LET’S CONNECT: I welcome the opportunity to discuss how my expertise can benefit your organization. Please contact me at: Bridget.D.Higgins@gmail.com

Current workplace

Bridget Higgins's current company

Company context helps verify the profile and gives searchers a useful next step.

Marriott International

SENIOR DIRECTOR GLOBAL QUALITY and KNOWLEDGE MANAGEMENT

Bethesda, MD, US

Website

marriott.com

Employees

206259

AeroLeads page

Company profile

View company profile Email format

11 roles

Bridget Higgins work experience

A career timeline built from the work history available for this profile.

Senior Director Global Quality And Knowledge Management

Marriott International

Bethesda, Md, Us

Director Of Loyalty Operations | Project Management, Technical Liaison & Stakeholder Engagement

Current

Marriott International

Bethesda, Maryland, United States

In my current role, I'm directing a landmark, multibillion-dollar initiative to modernize our front office and loyalty systems by transitioning to cloud-based solutions. I oversee collaborations with multiple global technology vendors and stakeholder groups, ensuring that our new systems will enhance the loyalty experience for our associates, as well as our clients. We're on track for a phased deployment starting in 2025, and I'm excited to see how these advancements will elevate our operations and customer service.➡️ HIGHLIGHTS:⇨ Led expansion of a digital and technology transformation team from 30 to 1,500, incorporating specialists from Global Tech, Enterprise Architecture, and Reservations.⇨ Closely collaborate with external PMS vendors and internal stakeholders to address 84 key loyalty and guest profile requirements.⇨ Serve as liaison among the Loyalty Program, System Vendors, and Associate Experience teams to ensure alignment, enhance associate experiences, and optimize technology with minimal customization.⇨ Approve vendor design documents to align with property and loyalty program requirements, focusing on user experience, aesthetics, and back-end integrations.

Jul 2022 - Present

Director, Customer Experience Design + Innovation | Strategic Planning & Holistic Integration

Marriott International

Bethesda, Maryland, United States

In this role, I led the transformation of both hotel and associate experiences, integrating a holistic perspective throughout our projects. I developed strategic roadmaps to steer new initiatives and partnerships, always with the goal of optimizing customer experiences and preempting challenges. By collaborating across functions, I helped define and refine the requirements needed to innovate our customer engagements, hotel operations, and digital product offerings.➡️ HIGHLIGHTS:⇨ Collaborated with an external designer to enhance leisure offerings in California and Arizona hotels, creating a framework for national rollout.⇨ Partnered with external experience designer to elevate leisure offerings at select hotels in California and Arizona, establishing scalable framework for nationwide implementation.

Nov 2020 - Jul 2022

Director Of Club Memberships | Crisis Communication & Team Leadership

Jw Marriott Phoenix Desert Ridge Resort & Spa

Phoenix, Az, United States

As a core member of the crisis response team during the challenging 7-week closure of our resort due to the COVID-19 pandemic, I took charge of communications to keep our members fully informed and supported throughout. I collaborated closely with the leadership team, strategizing and implementing smooth transitions as we adapted to new operational standards to ensure a seamless experience for everyone involved.➡️ HIGHLIGHTS:⇨ Drove membership and revenue growth, exceeding 2020 targets with a $3.2M budget and leading the team to a record 54 new memberships in 2019.⇨ Led a merchandise liquidation upon reopening, clearing $80K in inventory and enhancing asset management.⇨ Boosted team engagement and efficiency by implementing daily SOPs and monthly meetings.⇨ Promoted diversity by mentoring and advancing a female supervisor to her first leadership role.

Aug 2019 - Nov 2020

Operations Manager

Jw Marriott Phoenix Desert Ridge Resort & Spa

Phoenix, Arizona, United States

Mar 2016 - Aug 2019

Assistant Front Office Manager

Jw Marriott Desert Springs Resort & Spa

Palm Desert, California, United States

Apr 2014 - Mar 2016