Bridget Fredriksen Email & Phone Number

Nashville, Tn, Us

• Manage complex functional requirements in multiple implementations including add-on services• Create and configure solution development for project implementations by translating client requirements to the abilities of the software• Manage the expectations of internal and external customers regarding product functionality and deliverables• Ensure completion of deliverables, milestones while ensuring Customer implementation success• Prepare and present Monthly Release Notes and… Show more • Manage complex functional requirements in multiple implementations including add-on services• Create and configure solution development for project implementations by translating client requirements to the abilities of the software• Manage the expectations of internal and external customers regarding product functionality and deliverables• Ensure completion of deliverables, milestones while ensuring Customer implementation success• Prepare and present Monthly Release Notes and lead Group Knowledge Sessions to Customers• Timely and accurately resolve cases logged by Customers including servicing escalations Show less

-Manage Global Corporate Card Programs administered by American Express-Implement Global Corporate Card Programs including Department Card Programs, Lodge Card Programs and Business Travel Account Programs-Provide customer support to cardmembers globally-Reconcile cardmember's credit card accounts along with expense report accounts-Provide Amgen support as needed by American Express-Run management and finance reports

Provide global systems support for changes to the Concur Expense Reporting tool. Created and updated audit rules with audit messages as needed globally. Updated travel allowances, car mileage, locations, policies when needed, Performed system tests and checks during a new implementation including trouble shooting when needed. Completed system translations for new languages including Turkish, Russian and Portuguese. Created and edited ad-hoc reporting in Concur's Cognos tool. Implemented new… Show more Provide global systems support for changes to the Concur Expense Reporting tool. Created and updated audit rules with audit messages as needed globally. Updated travel allowances, car mileage, locations, policies when needed, Performed system tests and checks during a new implementation including trouble shooting when needed. Completed system translations for new languages including Turkish, Russian and Portuguese. Created and edited ad-hoc reporting in Concur's Cognos tool. Implemented new Concur Purchasing Card solution which included testing, implementing data feeds and trouble shooting when an issue arose. Show less

Bachelor Of Science - Bs, Business Management

Education record

Bachelor'S Degree, Business Administration And Management, General

Education record