Bridget Katz Email & Phone Number

Denver, CO, US

Denver

Greater Denver Area

• Process asset transfers by means of outgoing checks to clients, and by means of ACATS and non- ACATS to other financial institutions. Work both independently and part of a team to process withdrawal requests for both.
• Determine that paperwork is compliant with the industry and company guidelines and regulations.
• Monitor all requests that are not in good order and collaborate with other Curian departments as well as financial advisors and clients to correct the request.
• Process incoming and outgoing transfers of client’s assets via ACATS or non-ACATS.
• Verify the accounts are opened and assure that documentation is complete before processing transfers.
• Initiate follow-up calls and provide status updates to the client, financial advisor, client service representative, and wholesalers.

Greater Denver Area

• Exceeded expectations consistently, constantly and creatively. Solid resource of Curian’s policy and procedures. Collected, assimilated, and displayed information on a very high level.
• Leveraged business relationship with 26 of Curian’s top advisors that held a high volume of business with Curian; each advisor had a minimum of $10 million in assets under management at Curian.
• Chosen to be one of Curian’s top institutional client’s primary contact (this client had around 248 advisors & $208 + million in assets with Curian). Service for this client included travel to Michigan to meet the.
• Trained newly hired Private Advisor Service (PAS) representatives and created training manuals and standard operating procedures for our team to follow.
• Translated Curian’s policy and procedures efficiently and in doing so built excellent internal and external relationships and rapport.
• Generated weekly reports and communications for new PAS qualifiers or those that had advanced to a new tier, in addition to updating their status in Curian’s internal systems: Salesforce and Folio.

Greater Denver Area

• Participated in a team that achieved “World Class Customer Service” by Senior Quality Management.
• Promoted to the Premier Service Program to deliver Jackson’s top producers superb service; achieved through personal ownership, and accurate and timely follow through on all customer requests.
• Selected out of entire team, to assist home office with projects. Trained new associates on telephone service skills and licensing work functions, and launched a new associate mentor program, which achieved the goal of.
• Exhibited superb attention to detail by consistently scoring 95-100% by quality control team.
• Processed internal and external customer transactions, established and maintained strong relationships with agents/clients, appointed agents and broker dealers.
• Acted as the communication link between upper management and sales team, agents and their broker dealers, as well as the Department of Insurance headquarters.