Bridget Palmer-Rosetta Email & Phone Number

• Assess client experience implementing Agile framework. • Provide team guidance on adopting and strengthening Scrum tools.• Write blog content for Itero Group website.• Evaluate cultural challenges and execute solutions for impediments. - Coordinate and lead group meetings within the community to expand knowledge on variety of topics regarding Agile framework.

• Curate written and visual content on DEP IT projects to promote benefits of DEP IT initiatives; document IT material in a way that is easily understandable to non-technical audience; content used to support communications' write- ups, Secretary's Annual Budget Book, Secretary's Budget Brief, and Secretary's talking points for ECOS panel discussion. • Interview and document projects and initiatives with agency and DEP project leads to capture full story from customer needs to DEP IT approach and strategy to solving complex issues - capture customer testimonials and user feedback. • Manage DEP Project Dossier in collaboration with Executive Deputy Secretary, Darrin Bodner. • Capture CEDC project savings each quarter to support IT advantages. • Create visual content for CEDC newsletters illustrating highlighted projects and major accomplishments achieved. • Acquire CEDC customer feedback and user testimonials on work completed for customers. • Draft essays for CEDC and DEP IT award submissions - recognized as finalist in 2018 National Association of State Chief Information Officer Award (NASCIO) for DEP e-permitting System. • Coach and assist GIS team on implementing Kanban methods to better manage workflow - use Microsoft Azure DevOps tools.

Chambersburg, Pa

• Oversee implementation of application development and network infrastructure projects.• Manage projects using Agile and Waterfall methodologies.• Train teams to properly implement Agile.• Gather requirements and assist in creation of statement of work.• Create communication plans, scope management plans, cost, quality, and risk plans.• Maintain client relationships.• Risk mitigation and assessment throughout project management life cycle.• Implement project management tools such as MS Project and MS Visual Studio Team Services to track progress of project deliverables, budget, scope changes, constraints, and potential risks.• Create and implement new project closing process - Conduct post project and post mortem assessments to improve company processes and efficiency, archive project documentation, preparation of project close report.

Gaithersburg, Md

• Provide client support services, and assist in client contract deliverables in the software and soft skills training industry – many contracts involve new software rollout plans such as Office 365 or SharePoint, and consultation services in training. • Respond to contract proposals from numerous business prospects – clients include the Federal Reserve, Federal Trade Commission, Government Printing Office, Smithsonian Institution, National Institutes of Health, Fairfax County Government, City of Alexandria, and Department of Energy. • Manage marketing projects and social media accounts, maintain website, design digital and print marketing materials. • Manage course scheduling and registration through OFFICEPRO’s Access database, website, and GoTo software. • Design quality digital and print courseware to meet ADA and Government Section 508 standards.

Fairfax, Va

• Assist Center Director with office organization, handle emails and faxes, proofread documents, answer phones, contact and follow up with clients, schedule staff, respond to inquiries, filing records, effective in multi-tasking in fast-paced environment.• Provide great customer service to clients, conduct conferences with clients, prepare material for staff meetings, schedule and carry out staff interviews.• Proficient use of Gmail, Google calendars, and Microsoft Office, trained in LCOS software for database management – specifically client accounts.

Bachelor Of Arts (B.A.), Interdisciplinary Arts; Art, English, And Psychology, 3.705

Activities and Societies: Phi Kappa Phi Honor Society, German ClubGraduated with honors - Magna Cum Laude

Associate Of Arts (A.A.), General Studies; Art, English, And Psychology

- Trained in principles of art and design as well as Adobe Suite