Bridget Palmer-Rosetta Email & Phone Number

• Assess client experience implementing Agile framework.
• Provide team guidance on adopting and strengthening Scrum tools.
• Write blog content for Itero Group website.
• Evaluate cultural challenges and execute solutions for impediments. - Coordinate and lead group meetings within the community to expand knowledge on variety of topics regarding Agile framework.

• Curate written and visual content on DEP IT projects to promote benefits of DEP IT initiatives; document IT material in a way that is easily understandable to non-technical audience; content used to support.
• Interview and document projects and initiatives with agency and DEP project leads to capture full story from customer needs to DEP IT approach and strategy to solving complex issues - capture customer testimonials and.
• Manage DEP Project Dossier in collaboration with Executive Deputy Secretary, Darrin Bodner.
• Capture CEDC project savings each quarter to support IT advantages.
• Create visual content for CEDC newsletters illustrating highlighted projects and major accomplishments achieved.
• Acquire CEDC customer feedback and user testimonials on work completed for customers.

Chambersburg, PA

• Oversee implementation of application development and network infrastructure projects.
• Manage projects using Agile and Waterfall methodologies.
• Train teams to properly implement Agile.
• Gather requirements and assist in creation of statement of work.
• Create communication plans, scope management plans, cost, quality, and risk plans.
• Maintain client relationships.

Gaithersburg, MD

• Provide client support services, and assist in client contract deliverables in the software and soft skills training industry – many contracts involve new software rollout plans such as Office 365 or SharePoint, and.
• Respond to contract proposals from numerous business prospects – clients include the Federal Reserve, Federal Trade Commission, Government Printing Office, Smithsonian Institution, National Institutes of Health.
• Manage marketing projects and social media accounts, maintain website, design digital and print marketing materials.
• Manage course scheduling and registration through OFFICEPRO’s Access database, website, and GoTo software.
• Design quality digital and print courseware to meet ADA and Government Section 508 standards.

Fairfax, VA

• Assist Center Director with office organization, handle emails and faxes, proofread documents, answer phones, contact and follow up with clients, schedule staff, respond to inquiries, filing records, effective in.
• Provide great customer service to clients, conduct conferences with clients, prepare material for staff meetings, schedule and carry out staff interviews.
• Proficient use of Gmail, Google calendars, and Microsoft Office, trained in LCOS software for database management – specifically client accounts.

Bachelor Of Arts (B.A.), Interdisciplinary Arts; Art, English, And Psychology, 3.705

Activities and Societies: Phi Kappa Phi Honor Society, German ClubGraduated with honors - Magna Cum Laude

Associate Of Arts (A.A.), General Studies; Art, English, And Psychology

- Trained in principles of art and design as well as Adobe Suite