Clarence Lowe Email & Phone Number

Full time Contractor, leading team of operations consultants in the facilitation of complex Data Analysis, UAT Testing, Production Report Validation/Reconciliation & Project Management for key deliverables in the financial services industry.⮚ Successfully leverage comprehensive knowledge of loan servicing, data analysis (VLOOKUP, etc) & accounting principles to conduct thorough & accurate testing/review of functional reporting accuracy, and investigate/resolve discrepancies. ⮚ Partner with peer consultants and cross-functional teams to manage various operational deliverables, streamline processes, improve efficiencies, and communicate with stakeholders to enhance accuracy & productivity.⮚ Demonstrate flexibility to manage additional accounting functions as experience is gained.Successfully conduct thorough & accurate review, analysis and reconciliation of various UAT/Production reports (ACBS, Loan Accounting Pro, etc).

Chicago, Illinois, United States

As part of the Loan Operations management team, provide direct oversight to Commercial Loan Booking, Loan Servicing and Metric Reporting teams within the Asset Servicing division, supporting multiple loan products and lines of business.➢ Successfully provide leadership/support, ongoing data analysis & metric reporting for direct reports in the routine completion of all assigned team functions, exceeding service level standards and performance goals/objectives.➢ Partner with peer managers in multiple locations, both domestically & offshore, to collaboratively manage multiple daily functions, as well as key project management deliverables; supporting both direct lending and participation loans.➢ Monitor and review procedural controls (booking/funding, payment/wire processing, GL balancing, etc) to mitigate operational risks, foster process efficiencies and help department obtain satisfactory audit/review results.➢ Facilitate ongoing career development of associates through performance management & individual/team meetings.

Burr Ridge, Illinois, United States

Regional Manager with direct oversight & workflow coordination of Commercial Loan Booking, Core Verification & Loan Servicing associates (staff, team leads & supervisor) from multiple locations.⮚ Successfully led loan operations staff in four different servicing sites, providing strategic leadership solutions to all phases of daily assigned functions through effective engagement with data integration (i.e. Salesforce, LaserPro, etc).⮚ Strategized departmental process improvements & efficiency gains to maximize productivity & improve quality.⮚ Collaborated with internal/external colleagues, senior management & system administrators in the effective execution of special projects/training, risk mitigation/compliance adherence, automation initiatives & conversions/technology releases.

As part of management team, provided daily oversight to Loan Operations Quality Control team, and facilitated various Loan Administration functions.⮚ Successfully reduced key processing metrics and deliverables of team to within acceptable service levels (i.e. commercial loan workflow, physical/electronic data integrity, lien perfection, etc.).⮚ Initiated the innovative development and implementation of various procedures, job aids, projects and reporting/workflow tools to increase interdepartmental efficiency. Facilitated various regulatory self-assessments.⮚ As departmental liaison to internal audit, validated procedural/processing controls, provided remediation responses to in-house/external audit reviews; communicating action items to the team to improve regulatory compliance & reduce operational risk.⮚ Coordinated with internal technology teams to develop/modify systems to streamline & maximize productivity.

Greater Chicago Area

Corporate Officer & direct manager to 10-17 full time specialists responsible for Document Workflow Management, collateral monitoring, lien perfection/releases, exception/tickler clearing, and various other operational functions. Light travelling for various training, project oversight & client relationship needs. Versed in ACBS core loan system.➢ Successfully collaborated with Wholesale Loan Operations (WLO) management and National Project Management team to lead & complete various key initiatives including functional off shoring, site migrations & vault-imaging projects.➢ Served as primary loan center contact for various operational/risk management projects and implementation strategies within WLO (ImageSource/Captiva, DealWorks, Audit Liaison, Commercial Loan Workflow (CLW), E-forms etc.).➢ Hired, trained, coached & managed new and existing collateral specialists to consistently and efficiently operate within service level guidelines for all operational deliverables.➢ Created and implemented procedures and served as Subject Matter Expert to both internal and external clients.

Project Management

Project Management (PMP) Certification Training

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Activities and Societies: President Black Student Union

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