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Bridgette Farrell is listed as Project Specialist / Customer Experience at Gordian, a company with 569 employees, based in San Jose, California, United States. AeroLeads shows a matched LinkedIn profile for Bridgette Farrell.
Bridgette Farrell previously worked as Customer Support Team Lead at Gordian and Customer Service Representative at Gordian. Bridgette Farrell holds Business Administration And Management, General from Greenville Technical College.
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Dynamic management professional with 29 years of experience in fast-paced call center environments, offering a track record of promotions reflecting strong leadership and supervisory skills. Adept at fostering professional relationships, managing projects from inception to conclusion, and maximizing staff and resource efficiency to deliver high customer satisfaction and performance metrics.
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A career timeline built from the work history available for this profile.
Greenville-Spartanburg-Anderson, South Carolina Area
Generate and update daily, weekly, and monthly reports, including CSAT and NPS metrics.Administer daily Qualtrics surveys and conduct monthly NPS report analysis for key departments.Successfully manage the Closed Loop process for all detractors, ensuring customer concerns are addressed.Contribute to the resolution of issues raised through FBS AHA Ideas.
Greenville-Spartanburg-Anderson, South Carolina Area
Managed escalated customer issues, ensuring timely and effective resolution.Developed daily team performance reports to drive KPIs.Conducted call monitoring and provided constructive feedback to team members.
Greenville-Spartanburg-Anderson, South Carolina Area
Handled inbound calls, password resets, billing queries, and software licensing for network clients.
Greenville-Spartanburg-Anderson, South Carolina Area
Managed inbound sales and service ticketing, dispatched technicians, and handled billing and invoicing.
Greenville-Spartanburg-Anderson, South Carolina Area
Led a team of 12-16, focusing on “One Call Resolution” and adherence to call handling metrics.Conducted comprehensive training for new employees on policies, procedures, and call-handling techniques.
Greenville-Spartanburg-Anderson, South Carolina Area
Oversaw a team of 5, driving quality, sales, and productivity to meet or exceed performance standards.Managed financial processes including daily transactions and contractor invoicing.
Greenville-Spartanburg-Anderson, South Carolina Area
Drove regional sales growth, bundling strategies, and customer experience initiatives.
Greenville-Spartanburg-Anderson, South Carolina Area
Coordinated marketing efforts, managed daily performance reporting, and oversaw commission processes.
Greenville-Spartanburg-Anderson, South Carolina Area
Coordinated product launches, implemented promotional strategies, and maintained key performance metrics.
Other employees you can reach at thegordiangroup.com. View company contacts for 569 employees →
Emmanuel Imperial
Colleague at Gordian
Edmonton, Alberta, Canada, Canada
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Greg Randall
Colleague at Gordian
Roswell, Georgia, United States, United States
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Stephen Johnson
Colleague at Gordian
Houston, Texas, United States, United States
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Paige Page
Colleague at Gordian
Meridian, Idaho, United States, United States
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Jesse Smith
Colleague at Gordian
Greater Colorado Springs Area, United States
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Matthew Malvasi
Colleague at Gordian
Rochester, New York Metropolitan Area, United States
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RA
Richard Astle
Colleague at Gordian
Port Deposit, Maryland, United States, United States
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Alisa Nielsen, Pmp
Colleague at Gordian
Oroville, Washington, United States, United States
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SR
Samantha Rasch
Colleague at Gordian
Simpsonville, South Carolina, United States, United States
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SG
Sam Galanek
Colleague at Gordian
Philadelphia, Pennsylvania, United States, United States
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Quick answers generated from the profile data available on this page.
Bridgette Farrell works for Gordian.
Bridgette Farrell is listed as Project Specialist / Customer Experience at Gordian.
Bridgette Farrell is based in San Jose, California, United States while working with Gordian.
Bridgette Farrell has worked for Gordian, Teleco, Alorica, Charter Communications, and Mci Telecommunications Corporation.
Bridgette Farrell's colleagues at Gordian include Emmanuel Imperial, Greg Randall, Stephen Johnson, Paige Page, and Jesse Smith.
You can use AeroLeads to view verified contact signals for Bridgette Farrell at Gordian, including work email, phone, and LinkedIn data when available.
Bridgette Farrell holds Business Administration And Management, General from Greenville Technical College.
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