Bridgette Gordon Email and Phone Number

• Advisor of staff to ensure that legal interpretations of the Illinois Pension Code are being followed for the pension solution.• Ensure compliance with all applicable State and Social Security regulations and other applicable standards including HIPAA throughout design and defect resolution.• Identify high level business process commitments, detailed requirements, and lead cross-function operational process design sessions. Conduct business process modeling for future state capabilities to ensure the realization of IMRF strategic objectives and customer service goals.• Facilitate key business process owners, subject matter experts, IT partners and project team members to design high performing future state capabilities and capture all data elements required for process models, including key success metrics, KPI’s, operational and compliance metrics and business process re-engineering.• Promote cross-program alignment and integration of processes globally throughout IMRF business areas.• Follow project management processes, schedules and methodologies to ensure projects are delivered on time, within budget, adhere to quality standards, and meet business owners’ expectations.• Provided global portfolio governance on enterprise programs and projects.

• Develop the Past Service Unit through organization restructure, Cross-training, hire, coaching, rewards and recognition. • Facilitate and resolve issues concerning member and employer accounts.• Implement changes within the Unit due to new/revised legislation, policies and legal interpretations.• Analyze member and employer records and document daily any special problem situations; resolve by phone, letter and/or delegation; consult and obtain advice/rulings from Legal Department.• Collaborate with IS to resolve problems and/or enhance system programs.