Bridgette Mann Email & Phone Number

Fort Mill, South Carolina, United States

Maintain account integrity and ensure account accuracy in multiple databases. Demonstrate the value of Mood products and services. Maintain account integrity and ensure account accuracy in multiple databases. Escalate appropriate service related issues to VP of Operations. Track customer service issues to ensure completion. Ensure database entries are timely. Meet growth targets and retention goals.Maintain account integrity and ensure account accuracy in multiple databases. Project… Show more Maintain account integrity and ensure account accuracy in multiple databases. Demonstrate the value of Mood products and services. Maintain account integrity and ensure account accuracy in multiple databases. Escalate appropriate service related issues to VP of Operations. Track customer service issues to ensure completion. Ensure database entries are timely. Meet growth targets and retention goals.Maintain account integrity and ensure account accuracy in multiple databases. Project Management: Track all activity related to account roll outs and closings. Other duties, responsibilities, and special projects as assigned. Show less

Complete account understanding and awareness - contract details, account profile, etc. Coordination of all account interfacing departments regarding account details, risk management, process clarification/development, task assignment, accountability and overall management. Interact with all Company teams to ensure accurate and complete information is made available for all down stream support groups (admin, local office management, technicians, etc). Set internal and external expectations based… Show more Complete account understanding and awareness - contract details, account profile, etc. Coordination of all account interfacing departments regarding account details, risk management, process clarification/development, task assignment, accountability and overall management. Interact with all Company teams to ensure accurate and complete information is made available for all down stream support groups (admin, local office management, technicians, etc). Set internal and external expectations based on individual project scope, account scope and/or sales contract negotiations. Track milestones and timelines across projects and institute necessary work flow and personnel. Make recommendations or alterations when necessary to meet expectations of clients. Analyze and ultimately resolve issues that have the potential to jeopardize performance and/or ability to meet agreed upon deliverables. Ensure completion of deliverables and adherence to timelines. Work in coordination with all departments to ensure all timelines and expectations are met. Maintain and detail the Daily, Weekly, Monthly and/or Progress communication that is expected by the client and Account Manager. Provide and detail installation and service reporting, while monitoring daily activity progress. Show less

Fort Mill, Sc

Point of contact for day -to-day client needs and issues. Maintain constant contact with Muzak team members to schedule work orders and successfully resolve issues as they arise. Responsible for reviewing, preparing and processing multiple invoice types, along with EDI billing for Sears. Terminating subscribers and recurring billing, processed appropriate credits for credits, completed rebate adjustments and batched payments to affiliates. Review accounts receivable and research, maintain at… Show more Point of contact for day -to-day client needs and issues. Maintain constant contact with Muzak team members to schedule work orders and successfully resolve issues as they arise. Responsible for reviewing, preparing and processing multiple invoice types, along with EDI billing for Sears. Terminating subscribers and recurring billing, processed appropriate credits for credits, completed rebate adjustments and batched payments to affiliates. Review accounts receivable and research, maintain at the appropriate level. Knowledgeable of DSI and maintenance of templates and responsible updating messages in DSI. Show less

Fort Mill, Sc

Point of contact for day -to-day client needs and issues. Maintain constant contact with Muzak team members to schedule work orders and successfully resolve issues as they arise. Coordinate affiliate's schedule with National Operations to ensure that client's service needs are met and exceeded. Knowledgeable of DSI and maintenance of templates and responsible updating messages in DSI. Responsible for advising the Client Relationship Manager, Managers and Supervisors of critical client issues… Show more Point of contact for day -to-day client needs and issues. Maintain constant contact with Muzak team members to schedule work orders and successfully resolve issues as they arise. Coordinate affiliate's schedule with National Operations to ensure that client's service needs are met and exceeded. Knowledgeable of DSI and maintenance of templates and responsible updating messages in DSI. Responsible for advising the Client Relationship Manager, Managers and Supervisors of critical client issues that can improve the relationship and client satisfaction with Muzak. Show less

Fort Mill, Sc

Reviewed, prepared and processed multiple invoice types. Produced weekly reports to insure all invoices had been processed and to maintain databases. Implemented EDI billing for Sears and excel format billing for other clients. Terminated subscribers and recurring billings, processed appropriate credits for clients, completed rebate adjustments and batched payments to affiliates.

Charlotte, North Carolina Area

Responsible for opening all data entry work orders promptly and efficiently, reviewing, finalizing and invoicing all non-contract repair orders. Initiated the billing process via SAP system, handling monthly billable revenue of $400K. Processed internal accounting documents and served as in charge in supervisor’s absence.

Charlotte, North Carolina Area

Ordered parts needed for the Charlotte Repair Center from vendors. Coordinated and tracked out-source work. Managed parts room in the absence of Senior Material Distribution Specialist.

Charlotte, North Carolina Area

Received and verified equipment from numerous shipping companies and controlled workflow to various repair departments. Updated Service Repair Orders and informed customers of changes. Performed quality assurance prior to shipping and packaged and shipped all units to customers through a variety of shipping companies.

Master Certificate Is/It Project Management, Project Management

Certificate of Achievement Mastering Project Management Certificate of Achievement Mastering Project Management Certificate of Achievement.

Business