•Figure skating instructor for the Learn to Skate, ISI hockey and figure skating program at the Sharper Edge Skating School in Concord, MA•Responsible for leading, demonstrating, and conducting group and private lessons to students on the fundamentals of general ice skating, hockey edge, and figure skating

•Supports, collaborates, and assists several Sales stakeholders, within their various segments and territories, on service contract generation and overall guidance through the Sales deal/contracting cycle. •Works daily with a variety of internal departments, that are required for formulating complex and detailed service contracts. Assists sales in bringing in new athenahealth and Epocrates clients while maintaining current client service requests and business. Responsible for triaging, engaging, and collaborating with a variety of internal groups regarding client specific service requirements and agreements within the means of what athenahealth can provide.•Processes client contracts and ensures all pertinent data such as client account information, services formally contracted, quota credits, and overall bookings/deal values are correct and accurate for all month, fiscal quarter, and year end close. Actively updates and assists with client contracts/amendments and formal terminations of athenahealth services, related to client facing documentation and internal SalesForce channel procedures. • Responsible for leading, directing, and participating within the Sales Ops internal UAT Testing team to formally test and debug automation errors, new products/services, and functionality roll outs to ensure accuracy and consistency within system requirements. Provides functionality and automation needs and suggestions from a Sales Ops business perspective to promote procedural efficiency and quicker turnaround times for the entire Sales Ops team. •Serves as a Sales Ops Mentor for selected new hires during their transition at athenahealth. Conducts, observes, collaborates, and assists with new hire boot camp and Sales Ops related training. Works with new hires 1-1 on a weekly basis during the ramp up period to oversee and guide new team members on the basic policies and procedures of contracting and general day to day tasks.

• Supports and works closely with Strategic Account managers and Business Development team members on fiscal year forecasting and revenue tracking. Responsible for maintaining precise data integrity in regards to overall fiscal year and quarterly bookings, future contracts, immediate procurement, and revenue-related opportunities utilizing SalesForce and various reporting tools.• Works with Program Management teams, Business Development, Strategic Account managers (domestic and international), and other members of Sales Ops to develop quotes and responses to RFQs, government contracts, and prime bids. Researches and assists with part availability to provide accurate pricing, lead time, and product information to prime customers and direct to government requests.• Reviews and processes purchase orders from domestic and international buyers and corporations, including government contracts, into a Sales Order. Works closely with a variety of departments including Order Management, Program Management, Manufacturing, Product Management, Planning, and Finance teams, to ensure proper and accurate booking from quote to delivery of customer sales orders. • Participates in and prepares for weekly forecast and Executive Forecast Meetings with senior management team, covering a span of two to five years of sales forecasting including data relating to longevity of programs and future revenue possibilities. • Serves as a team member and user contributor for the implementation of new Sales operations tools and business processes. Experience in new acquisition integrations in regards to business application data maintenance, policies and procedure training, and on-boarding of new members to Sales operations/ Global sales.

• Supports and works closely with seven Strategic Account managers on fiscal year forecasting. Responsible for maintaining accurate data and potential bookings of future contracts, immediate procurement, and revenue-related opportunities using Salesforce.• Works with Program Managers, Strategic Account managers, and other members of Sales Ops to develop quotes and responses to RFQs. Researches part availability and works with customers to provide accurate pricing, lead time, and product information.• Processes purchase orders from domestic and international buyers and corporations, including government contracts, into a Sales Order. Works closely with a variety of departments including Program Management, Manufacturing, Product Management, and Finance teams, to ensure proper booking of sales orders.• Principle recipient of incoming phone and email inquiries via Mercury’s Systems Sales Support Hotline. Accurately and efficiently routes and responds to all inquiries relating to part information, pricing, lead time, and order status.• Participates in and prepares for both weekly forecasting meetings and cadence Executive Forecast Meetings covering a span of two to five years of sales forecasting including data relating to longevity of programs and revenue possibilities.

• Responsible for creating and maintaining product quotes, in addition to responding to client inquiries and requests• In charge of processing incoming purchase orders from domestic and international buyers and corporations, including government contracts• Communicate and interact directly with clients in regards to product information and availability• Organize and maintain all job projects and necessary documentation associated with product building, development, and shipment• Conduct and operate weekly sales meetings

•Provided customer service to members and guests in a fine dining atmosphere•Communicated and worked efficiently with faculty, members, and guests in a professional manner to ensure customers’ needs were effectively met •Able to utilize and executed demanding organizational and multi-tasking skills in a fast paced environment•Selected to train new employees due to exceptional skills and performance

•Displayed effective communication skills amongst staff, members, and guests•Can adapt to new instructions, methods, and procedures due to a change in management

•Worked in a professional corporate environment overseeing product documentation organization•Scanned, organized, and modified product documentation into large databases and storage software•Organized and maintained product inventory to ensure demand