 Managed general office supply and sales floor inventory, maintenance records, and personnel files. Managed the day-to-day tactical and long-term strategic activities within the business. Coached and mentored 80+ staff members by offering constructive feedback and taking interest in their long-term career growth. Cross-trained and provided back-up for other customer service representatives when needed. Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Stocked and rotated inventory regularly. Process store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning. Recommended, selected and helped locate merchandise based on customer needs and desires. Managed cash stock and inventory balances accurately. Cross-trained in every department of store. Answer the (three-line) phone and intercom systems and direct calls accordingly. Distribute inter-office mail and correspondence.

 Managed a team of stylists in support of sales to achieve revenue targets and ensure customer success.  Team Lead in the region supporting sales activities, actively engaged with repeat customers and opportunities.  Coordinated efforts between receptionist, seasoned stylists. Led a weekly district call with management and all other district managers.

 Provided management and oversight for all aspects of 3800 active caseloads and helps provide quality and consistent client experiences. Provided intake of new applications and maintenance of under-care active cases.