Office Administrative assistant for used car dealership. I manage all administrative responsibilities including processing of paperwork for vehicles new to the dealership, creating all needed paperwork for the sales and service departments, and managing the dealership Facebook page.

I oversee advancement and recognition for Skagit District Boy Scouts. Establish procedures within the frameworkof national policy.􀁳 Set council goals.􀁳 Plan a yearly advancement calendar andcommittee budget.􀁳 Review procedures for record keeping.􀁳 Recruit and train council and districtadvancement committee members.􀁳 Promote advancement in units by working withdistrict advancement committees and throughcouncil publications and activities.􀁳 Recommend candidates for national awards.􀁳 Determine procedures for summercamp advancement.􀁳 Approve merit badge counselors andpublish council and/or district merit badgecounselor lists.􀁳 Serve as an appeal board for district boardsof review and conduct posthumous boardsof review.􀁳 Present special council awards.

Front desk receptionist for Toyota facility directing callers and customers. Moved in Nov 2016 to i-5 autos (part of the Foothills family) to become office administrative assistant.

Current Operations Specialist with Labor Ready. Act as a goodwill ambassador to our clients and our temporary associates.• Build business relationships with customers and temporary associates while providing excellent customer service.• Call customers to generate repeat sales and/or set sales appointments.• Deliver marketing materials to potential clients.• Assist new applicants with the employment process, answer questions and qualify potential temporary associates for eligibility to work. • Assist with dispatch by preparing work tickets, distributing safety equipment, selecting associates for job assignments, and directing them to the job site location. • Occasionally, drive temporary associates to and from job sites.• Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits. • Follow up with customers on outstanding invoices.• Assist in temporary associate payout and process payroll from completed work tickets.

One year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact.For Government Programs related jobs, thorough knowledge of State and Federal regulations30 wpm keyboarding skills with 95% accuracyProficient PC skills and prior experience in a PC environmentKnowledge of medical terminology and coding preferredAbility to apply mathematical concepts and calculationsStrong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquetteAbility to interpret policies and procedures and communicate effectivelyAbility to make decisions and exercise good judgment in a complex and rapidly changing environmentAbility to adapt to a fast-paced environment and learn and retain new or evolving information and proceduresAbility to work under stress and pressure and respond to inquiries with tact, diplomacy and patienceAbility to work in a team environmentAbility to exercise discretion on sensitive and confidential mattersDemonstrate initiative in researching and resolving benefit, eligibility and claims issuesUnderstand and apply correct punctuation, spelling, grammar and proof-reading skillsDemonstrated initiative in researching and resolving benefit, eligibility or claims issues