Quality Assurance Coach
Burlington, Wa
One year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact.For Government Programs related jobs, thorough knowledge of State and Federal regulations30 wpm keyboarding skills with 95% accuracyProficient PC skills and prior experience in a PC environmentKnowledge of medical terminology and coding preferredAbility to apply mathematical concepts and calculationsStrong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquetteAbility to interpret policies and procedures and communicate effectivelyAbility to make decisions and exercise good judgment in a complex and rapidly changing environmentAbility to adapt to a fast-paced environment and learn and retain new or evolving information and proceduresAbility to work under stress and pressure and respond to inquiries with tact, diplomacy and patienceAbility to work in a team environmentAbility to exercise discretion on sensitive and confidential mattersDemonstrate initiative in researching and resolving benefit, eligibility and claims issuesUnderstand and apply correct punctuation, spelling, grammar and proof-reading skillsDemonstrated initiative in researching and resolving benefit, eligibility or claims issues