Bridgit Ty Email & Phone Number

Dubai Emirate, United Arab Emirates

Convergys Philippines

Team Manager for Technical and Customer Service of Microsoft Xbox catering to Australia and New Zealand region.

Convergys Philippines

Handles 18-20 sales associate for an inbound sales account focusing on upselling and online processing of orders.

Convergys Philippines

Team Manager for Microsoft Xbox's technical and customer service support catering to US and Canada Region. Handles and manages 14-18 agents in promoting continuous performance improvement both individual and team level in an effort to consistently hit targeted goals.Plans and executes action plans for the team that follows the SMART structure that promotes lasting and sustenable result to drive high level performance. Builds and develops individual characteristics to drive team… Show more Team Manager for Microsoft Xbox's technical and customer service support catering to US and Canada Region. Handles and manages 14-18 agents in promoting continuous performance improvement both individual and team level in an effort to consistently hit targeted goals.Plans and executes action plans for the team that follows the SMART structure that promotes lasting and sustenable result to drive high level performance. Builds and develops individual characteristics to drive team effort and unity within the team and maintain a high-morale, fun and result-driven group. Show less

Stream Global Service - Philippines

Maintains and prepares reports and statistic data for Operations Overall productivity, daily performance, failure points, key point improvements, variance and Customer satisfaction ratingsPrepares Program Enhancements and Development plans to be presented to supervisors and managers for approval and implementationAssigns and delegates Service Request tickets for Email support, outbound customer support and Outbound Escalation support for the daily work loads of each agents… Show more Maintains and prepares reports and statistic data for Operations Overall productivity, daily performance, failure points, key point improvements, variance and Customer satisfaction ratingsPrepares Program Enhancements and Development plans to be presented to supervisors and managers for approval and implementationAssigns and delegates Service Request tickets for Email support, outbound customer support and Outbound Escalation support for the daily work loads of each agents. Monitors and maintains quality and accuracy of call documentations of Inbound support groups (tier 1 customer support)Maintains and monitors Service Level pass rate for Email and Outbound support agents based on their ticket assignments and volume of tickets that comes in on each support queuesAssists managers in providing raw and analyzed data for use during business review reporting and client audits meetingsProvides basic administrative support to agents in all operational support groups (inbound / outbound support, email support and outbound escalation support) for password reset and user authentication issues on client based system tools. Audits agent documentation based on proper use of system tools, quality of documentation - spelling, grammar and details, and quality of support given to customers Provides assistance to Team supervisors on data extraction and management issues from the system tools and provides feedback and reports on agent's performance based on the audits performed.Works hand-in-hand with team supervisors and managers in data preparation, program enhancement and development, ad-hoc task compliance from clients and higher management, and in assisting agents' process compliance and performance. Show less

Stream Global Services - Philippines

Works as technical representative for Microsoft Xbox US and Canada Region.

Teletech Philippines

- Member of Junior Supervisor League of Teletech - Handles Special Programs - STAR (Specialized Team for Accuracy Readiness) Team that aims to improve and develop low performing agents in their Quality and Accuracy Scores- Supervisor / Team Leader for Tier 2 Support and Escalations- POC for Process and Communications Meetings and Conferences with Clients (inter-call center meeting)- Certified in various trainings and seminars on Coaching process and techniques and Supervisor… Show more - Member of Junior Supervisor League of Teletech - Handles Special Programs - STAR (Specialized Team for Accuracy Readiness) Team that aims to improve and develop low performing agents in their Quality and Accuracy Scores- Supervisor / Team Leader for Tier 2 Support and Escalations- POC for Process and Communications Meetings and Conferences with Clients (inter-call center meeting)- Certified in various trainings and seminars on Coaching process and techniques and Supervisor certifications. - Performs up-training coaching in both individual and/or team level-Conducts business review (program level) and business case development for rewards and recognition - program level. Show less

Sykes Asia - Philippines

assists in troubleshooting with internet connection issues of customers answers and research solutions to customers queries regarding their ISP service and/or internet devices (modems / routers) provides full on-phone support to new customers to ensure successful connections and resolutions to first installation processmakes outbound calls and follow through to customers in order to achieve customer satisfaction

Sykes Asia - Philippines

handles inbound calls on billing inquiries and transactions Responsible in making irate customers "happy" at the end of the call act as retention representative in order to maintain customers by providing detailed information on new products

Northern Cebu, Philippines

Bachelor Of Science (Bs), Social Work

Secondary Education