Brielle Harrison Email & Phone Number

Kitchener, On, Ca

Kitchener, Ontario, Canada

As a Sr. Solutions Engineer Operations Specialist, I work in partnership with other teams and departments to facilitate great relationships, grow our team's reputation as valued contributors and product experts, increase productivity, share resources, align messaging internally and externally, and promote learning and growth for the entire department. Some of my key contributions include:- Created and implemented a new onboarding approach for our team, which has decreased time to… Show more As a Sr. Solutions Engineer Operations Specialist, I work in partnership with other teams and departments to facilitate great relationships, grow our team's reputation as valued contributors and product experts, increase productivity, share resources, align messaging internally and externally, and promote learning and growth for the entire department. Some of my key contributions include:- Created and implemented a new onboarding approach for our team, which has decreased time to onboarding completion and increased consistency of training for a global team supporting multiple markets- Led a department wide review of our team competencies to help clarify career pathways to roles such as senior, team lead, or manager- Worked with our Sales Enablement team to coordinate 3 cross departmental assignments required for annual certification requirements - Organized and facilitated enablement sessions on a variety of relevant topics, including Accessibility, using Data and Analytics tools, Authentication, Org Structures, APIs, Brand Messaging, HTML, and more- Recipient of President's Club award, 2022, 2023- Recipient of Big Moose award, 2023- Featured speaker at D2L Fusion (2022, 2023, 2023). Show less

Kitchener, Canada Area

Some of the duties I held as a Solutions Engineer Operations Specialist included:- Maintained and organized our repository of knowledge- Generated learner data to provide beautiful analytics, dashboards, and stories for presentations and customer demonstrations- Managed team resources, including demonstration sites- Improved processes and consistency in messaging across teams- Developed and presented a new onboarding strategy to senior leadership

Kitchener, Ontario, Canada

- Acted as a hands-on subject matter expert in Brightspace products - Communicated expertise through written responses, product demonstrations, and client meetings with confidence and friendliness to a wide variety of technical understandings- Led RFP reviews and wrote clear, accurate, and succinct responses for any and all technical questions; drove conversations around Bill of Materials; worked with subject matter experts to address escalations; met tight deadlines-… Show more - Acted as a hands-on subject matter expert in Brightspace products - Communicated expertise through written responses, product demonstrations, and client meetings with confidence and friendliness to a wide variety of technical understandings- Led RFP reviews and wrote clear, accurate, and succinct responses for any and all technical questions; drove conversations around Bill of Materials; worked with subject matter experts to address escalations; met tight deadlines- Engineered creative solutions and alternative options for prospects and clients based on their needs and requirements- Managed the Solutions Engineering resource course, including regular updates for accuracy, cohesion, and comprehensibility; outsourced and escalated when required- Regularly communicated with the RFP knowledge base administrator to update, edit, and manage RFP standard answers and information- Collaborated with other departments, often while residing in different time zones; providedsupport to sales, account management, proposals, partners, and more- Attended conferences to showcase current, new, and upcoming release information- Created, branded, and personalized prospect sandbox sites, including everything from straightforward setups that follow simple steps to complex reproductions of prospect content and workflows that required planning, organization, and creative approaches to technical roadblocks Show less

Kitchener, Ontario, Canada

- Spearheaded the creation of a style and resource guide used by various teams includingdocumentation, customer success, legal, and product development; practiced in tying a concepttogether from multiple sources- Created, edited, and peer-reviewed documentation, training videos, release notes, and informal help “recipes” for a variety of audiences- Provided helpful and extensive usability reviews of software features, including working withdevelopers and other… Show more - Spearheaded the creation of a style and resource guide used by various teams includingdocumentation, customer success, legal, and product development; practiced in tying a concepttogether from multiple sources- Created, edited, and peer-reviewed documentation, training videos, release notes, and informal help “recipes” for a variety of audiences- Provided helpful and extensive usability reviews of software features, including working withdevelopers and other subject matter experts to ensure consistency in user interface language and tool design- Key contributor for two full content migrations of over 1000s of topics and guides, from SVN and RoboHelp to Drupal and AuthorIt- Received the following additional training: Agile and Lean UX conference (led by Jeff Gothelf,2014), Minimalism and Structure Authoring workshops (2014) Show less

Waterloo, Ontario, Canada

- Worked with multinational companies to develop key learning points and targeted training aligned to expected outcomes and goals- Managed multiple instructional design projects at once

- Key holder responsible for opening and closing store- Resolving customer complaints in a timely and professional manner- Interacting with clientele frequently and professionally in person and on the telephone- Using computers extensively for a range of responsibilities, including closing paperwork, entering payroll and ringing through complicated transactions- Monitoring, coaching, tracking, supervising, and training workers- Troubleshooting technical… Show more - Key holder responsible for opening and closing store- Resolving customer complaints in a timely and professional manner- Interacting with clientele frequently and professionally in person and on the telephone- Using computers extensively for a range of responsibilities, including closing paperwork, entering payroll and ringing through complicated transactions- Monitoring, coaching, tracking, supervising, and training workers- Troubleshooting technical difficulties encountered in game packs and on point-of-sale computer- Experienced in giving engaging oral presentations to groups of 30 or more with a wide range of ages Show less

Honours, English Literature And Political Science

Ma, Criminology And Criminal Justice Policy