Brien Smith Email & Phone Number

Centerville, Utah, United States

Greater Salt Lake City Area

Scheduling the use of Test Environments based on the needs of all stakeholders. Manage the re-configuration of Test Environments as per the schedule, coordinating cross functional resources. Communicating effectively with project teams, resource management teams, IT management and executive groups and all stakeholders. Supporting the development of project plans and schedules. Collaborating with the team to accomplish team initiatives, create and improve team and organizational processes.

Greater Salt Lake City Area

Project Manager in Program Governance group for Zions Bancorporation’s FutureCore Program, which is an enterprise wide transformation project that will replace end-of-life core banking systems with a simplified, integrated, next generation business platform that will transform Zions Bank into an enhanced, customer centric work environment by streamlining business functions. Responsible for maintaining Program Governance Playbook, which includes all FutureCore processes, workflow diagrams and narratives for 13 workstreams. Uphold the Playbook’s purpose in contributing to an historical record, consistent effort, correlation of effort, continuous improvement and audit. Provided oversight for FutureCore Management with IBM Rational Training effort for 150+ Zions employees, Artifact Management of key business and technical documents and member of team that coordinated efforts between TCS (software vendor), FutureCore Testing/QA and Business Units to resolve software defects for lending release.

Salt Lake City, Ut

Proactively support all phases of product development and management from creation and assessment, through strategy execution, and ongoing monitoring of implementation tactics and results. Be accountable for the timely completion of product analyses, business case development, resource / budget acquisition, development of formal product marketing plans, senior level presentations, implementation of products and special projects as needed, and coordinating launch activities. Develop and lead cross functional teams to evaluate new product concepts specific to product line and the market.

Salt Lake City, Ut

Responsible for the management and overall coordination, status reporting and stability of a variety of enterprise wide projects. Establish and implement project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Track costs, key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinate communication with internal and external customers, as well as all pertinent areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed

Greater Salt Lake City Area

Principal point-of-contact between Operations and the Quality, Engineering and Program Management organizations on projects. Provide schedule planning, financial analysis and control including schedule inputs, procurement, facilities and manpower coordination and reporting of scheduled technical and quality performance based on project scope of work. Primary interface and leadership through design, build, test and delivery to achieve customer, program and company objectives.

Provide exceptional customer service through a quality experience that results in first call resolution. Contribute to team efforts by sharing knowledge and encouraging higher performance as well as unity. - Completed WiMAX Business Case project for Division Director, which contributed to corporate move into 4G network devices and services.

Salt Lake City, Ut

Oversee and provide direction and support for the Client Services and Property Services Departments of a real estate valuation services company. Assist Client Coordinators with resolving Client concerns. Develop process improvements and automation of reports. Liaison between Client Services and IT Dept. Create a positive corporate culture where people thrive and performance is enhanced.

Greater Salt Lake City Area & Atlanta, Ga

Direct the affairs of the Customer Service Call Centers in Salt Lake City and Atlanta, GA for a leading prepaid calling card company. Responsible for resource management of call center staff, elevating the level of customer service quality and efficiency. Solicit ideas for improvement from all dept. members, which resulted in several process improvements and cost saving measures being instituted.- Integrated two customer service call centers, Salt Lake City and Atlanta, resulting from merger of companies.

Bachelor'S Degree, Business Administration

Activities and Societies: Professional Bachelor of Business Administration Program

General Education, Career Pilot Training

Activities and Societies: President of the Campus Art Guild