Briennen T. Email & Phone Number

As a dedicated and accomplished SaaS Support Manager at Spindle, I thrive on creating exceptional customer experiences while driving organizational success. With a proven track record of leading high-performing support teams, I excel in fostering a customer-centric culture and driving operational excellence.With 15 years of experience in the support industry, I have honed my skills in delivering outstanding service and resolving complex customer issues. I am adept at developing and implementing support strategies that enhance customer satisfaction and retention rates. My ability to analyze data and identify trends allows me to address customer needs and improve support processes proactively.I have successfully built and managed the Technology Support team at Spindle, overseeing their professional growth and ensuring alignment with company goals. I have nurtured talent through effective coaching and mentoring, resulting in improved team performance and customer satisfaction metrics. I strongly advocate for continuous improvement, regularly implementing initiatives to streamline workflows and enhance service delivery.Collaboration and effective communication are central to my leadership approach. I foster cross-functional partnerships with product, engineering, and sales teams to advocate for customer needs and drive product enhancements. By leveraging my strong interpersonal skills, I build relationships with key stakeholders, promoting a customer-centric mindset throughout the organization.I hold a deep passion for technology and an unwavering commitment to providing exceptional support experiences. As a SaaS Support Manager at Spindle, I am dedicated to empowering my team, optimizing processes, and delivering unparalleled service that exceeds customer expectations.

Listed skills include Troubleshooting, Technical Support, Networking, Customer Service, and 27 others.

• 

  Itt Technical Institute-Oak Brook

  Computer Systems Networking