• Collaborated with leaders and subject matter experts (SMEs) to assess employee skill requirements and developed targeted content to meet those needs.• Strengthened effectiveness of organizational training and development initiatives by managing a team of three vendors and implementing adopting Agile project management methodologies.• Integrated automation tools to reduce workload by 10 hours a week and reduce manual errors by 90%.• Directed advertising campaigns to highlight internal training initiatives, increasing employee engagement and adoption by 46%.• Achieved a 25% increase in employee engagement by conducting in-depth weekly Learning data and survey analysis using Looker Studio, informing program revisions and demand planning for enhanced learning and development outcomes.•Improved participant satisfaction scores by 15% through partnership with leaders and learning designers to develop and revamp training content based on audience survey results.• Streamlined cost-effective operations and increased partner satisfaction by administering budgets, conducting vendor negotiations, and overseeing contract renewals for six accounts.

During my tenure, I provided expert-level administration support, ensuring the seamless maintenance of Workday LMS for global talent management and stakeholders. I took the initiative to optimize program oversight and operations, identifying and capitalizing on change management initiatives. A key aspect of my role was establishing program goals, along with crafting detailed timelines and plans in collaboration with program managers. This allowed for a streamlined and efficient approach to achieving our objectives.The selected results of this role were:• Orchestrated 15 onboarding learning workshops for up to 3K employees, optimizing and encouraging adoption of company culture, diversity, and inclusion.• Co-owned a comprehensive leadership development program for director and above-level employees, providing executive coaching opportunities.• Provided administrative support to address upwards of 2K AMER employee needs and questions on developmental opportunities.• Facilitated interactive meetings with 40 localized talent management subject matter experts (SMEs) to evaluate and meet local employee needs for developmental opportunities.• Collaborated with Learning and Design SMEs to analyze, review, and improve existing training content to meet soft-skill upskilling needs of employees.

Sitka Apartments• Promoted to 384 unit-property and consistently maintained 47% closing ratio per month • Lease apartments at a 200% higher rate than peers on average per month • Own marketing efforts to drive traffic and increase customer retention such as sales data lead tracking, social media posts, and community events; Consistently maintain monthly resident retention of 75% on average• Conduct weekly market research with competing properties to adjust to market trends and implement marketing efforts to close on un-leased units• Maintain reoccurring effective communication for 500+ residents, coordinate monthly resident events, and distribute resident communication through the online resident management portal • Manage and maintain a monthly average of 40+ confidential resident files and vendor contracts

Link Apartments• Maintained an occupancy rate of at least 93% for a 195-unit property• Leased units at 5% - 12% higher than market value consistently• Performed weekly market surveys with various properties in the area• Assessed changes in the market through analysis of competing properties and traffic

Child Development & Beginner Gymnastics Instructor• Managed scheduling and billing for over 200 Little Gym membership holders• Managed and led classes with up to 18 students per class and created lesson plans that developed motor skills, cognitive skills and social skill• Coordinated meetings with other instructors and coaches to determine student growth, advancement and progress• Executed monthly presentations to display student progress and target areas of opportunity with parents of students