• Assist with program development to meld case management and Rapid ART grant requirements• Collaborate with program directors, fellow case managers, and clinic peer navigator to ensure positive patient outcomes• Train new Linkage to Care case managers and Peer Navigator• Provide case feedback to Linkage to Care case managers during group supervision

• Link newly HIV diagnosed or returning to care clients to Rapid-ART (antiretroviral therapy)• Coordinate and link clients to community medical care for long term treatment and care• Conduct strength-based assessments with clients and build effective working relationships to help clients accomplish personal goals• Develop understanding of healthcare services and systems, including eligibility requirements and financial assistance• Ensure success of clients through consistent communication via text, phone calls, or email

Triaged all client calls and assessed their needs for medical case management and support services. Executed new referrals for supportive services including food pantry, mental health, support groups, and housing assistanceSupported case managers with walk in clients and their respective needs

-Assist attending physician in the creation of consult notes and prescriptions;-Accurately transcribe medical information regarding patient evaluations;-Acquire knowledge of ICD-9/ ICD-10, CPT codes, Latin medical abbreviations, and prescription notation on Electronic Medical Records;-Provide personable customer service to create a safe and private medical environment following HIPAA regulations.-Acted as translator for Spanish speaking patients

-Fostered and maintained lucrative relationships by attending to all patient concerns and complaints by creating new processes to streamline workflow;-Represented the clinic during any patient interactions regarding patient care, referral generation, and most importantly patient satisfaction;-Managed employees’ responsibilities to meet all of the needs of the clinics.Collected information regarding patient history, payment, and future involvement with Clinic in Spanish and English. - Trained to use clinic patient database and trained new employees to create 100% paperless records-Acted as liaison between co-owned clinics to maintain coexistence- Fostered and maintained lucrative relationships with patients via telephone and mailExact Date of Employment: 12/2012-03/2014 and 12/2015-05/2015

As the regulatory affairs coordinator I was responsible for providing administrative assistance and coordinating activities for Mentor Worldwide LLC and for ensuring product registration information is accurate and current. I supported the compilation, tracking, indexing, and archival of regulatory information (e.g., affiliate requests, technical documentation, device listings, establishment registrations, and regulatory submissions). I partnered with the RA Associates and other stakeholders to: -Assist in providing regulatory information upon request from internal (J&J) Affiliates -Assist in preparation of documents for apostile and legalization for product registrations-Assist in processing certificates through US governmental agencies as well as foreign consulates for notarization and legalization-Assist in maintaining approved product listing on Sharepoint-Post documents on internal Sharepoint and/or web sites-Provide administrative support for regulatory submissions-Coordinate RA team meetings, RA dashboards, submission logs

-Reviewed medical device forms and data for accuracy;-Managed data and recording for FDA directed post-market clinical studies; -Tracked reconstructions, revisions, and augmentations of patients who have been implanted with Mentor’s medical devices; -Recorded the number of patients that were implanted with Mentor’s medical devices using Medidata system; -Independently managed projects in terms of efficiency and completion for two separate departments from start to finish.-Promoted to Regulatory Affairs Coordinator in the same company.

-Conducted in person computer assisted personal interviews (CAPI) and paper and pencil (PAPI) interviews- Identified eligible household residents in catchment areas in East L.A. and Boyle Heights.-Executed screenings of selected households to identify eligible respondents, obtained written consent and lead a 1-hour computerized interview with eligible household members. - Self-managed to effectively produce great and pure outcomes while exceeding projected weekly quotas.-Processed paper work including: scheduling, inbound, outbound calls and conducting and research interview.-Collaborated with data collection team to obtain scientific data from six catchment areas in East LA-Facilitated the enrollment of new research subjects and promoted future involvement in study- Refusal Aversion and Refusal Conversion Training

-Assisted in attainment of study participants for two Opthalmology Glaucoma Studies: Los Angeles Latino Eye Study and the Chinese American Eye Study- Worked directly with study manager to ensure confidentiality of the study data and patient files-Provided study manager with routine updates of individual projects while self monitoring the completion of said projects-Attended 1:1 Opthalmology technology reviews with study manager