Eric Briggs Email & Phone Number

Work remotely while troubleshooting, isolating, and reproducing bugs for log tracking and resolutionUse internal tools to report bugs and document fixes with step-by step instructions with imagesCommunicate bugs and fixes to teamAttend support meetings providing feedback and updates to leadership concerning open defectsWork with Project and Team Leads to guide projects from concept to deployment

Manassas, Virginia

Utilize custom tools to create quests objectivesCreate dialogue trees using custom quest objectives/scenariosConstantly iterate and test codeAttend weekly meeting alerting leadership on current code, future updates, and potential bottlenecksCreate a custom login for Unity game engine utilizing custom MySQL code and databasesBuild custom MySQL databases tracking user data

Led development team consisting of over 30 designers, managing schedules across multiple units Managed, planned, and tracked schedules, while raising risks, managing trade-offs, and removing blockersCommunicated updates to all necessary team members, including weekly production updates, demos, etc.Guided teamwork, communication, collaboration and commitment across multiple groupsSupported transparent/predictable operations with roadmaps, anticipative planning, and active risk managementLed and drove status meetings as neededCreated, maintained and disseminated project information to partnersCollaborated work across disciplines within the development team to help drive project to completionOversaw management of project databases for assigned titles

Manassas, Virginia

Tested serious games and websites for several developing projectsLog, Track, and test bugs using JIRA online reporting toolMaintained communication with programmers troubleshooting and resolvingissues

Project lead for all sustainment activityCreating and executing backup & recovery plan for the databases andapplications layersPerform data migration tasks and maintain documentationManaging system-wide software upgrades for over 300 desktops, as well as over 20 Microsoftand AIX/UNIX serversCommunicate with external and offshore IT vendors to assist inimplementation of software upgrades

Testing of newly deployed code for defectsCoordinated on over 6 different teams for projects in different sections of the digital spaceAssist in execution, modification, and creation of automation scriptsPart of Flagship Agile Pod for the digital spaceOn average over 35 test cases completed a day

Test and troubleshoot over 100 professor podiums through phone calls and in-personAssist installing new podiums and troubleshoot podium softwareHandle phone requests for rental of A/V equipmentResolve and provide assistance to technical issues with software and navigation of new podium softwareAssist in training of new student employees with podium software troubleshooting

Bachelor Of Arts - Ba, Video Game Art & Design

Bachelor Of Science - Bs, Information Technology