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CAREER PROFILEHealthcare transformation leader who understands the holistic view of our fragmented health system ranging from social & economic, physical environment and clinical care leading to health outcomes that contribute as demand into the health system.Proven track record of leading significant enhancements in service delivery in both community & acute care settings within the government, not-for-profit, private and academic health systems. Experienced in influencing executives and implementing multiple system-wide and local-level solutions with particular strengths in access to care, patient outcomes, experience and financial viability.Currently heading up the Transformation Office of DPV Health (Melbourne) focusing on the delivery of strategic initiatives relating to community health. Leadership responsibility includes uplifting organisational capability to deliver on operational excellence, innovation and continuous improvement while encouraging collaboration and reducing silos. Previously worked with NSW Health (Sydney) across various clinical and technical projects through appropriate people & outcome focused change management methodologies. Worked closely with business to reduce resistance through a change roadmap and communication strategies while building capability to realise clinical, technical and financial benefits associated with transformation.Also provided leadership towards the establishment of Australia’s first fully integrated university led academic health sciences centre working alongside the executive team enhancing clinical services and improving operational performance based on lean thinking particularly within the cardiovascular space.Delivered successful initiatives in primary and tertiary care implementing care models, partnerships with health networks, emergency department planning, international patient transfers, perioperative improvements, capability building with data science, patient safety & quality improvement and digital health initiatives through systemic thinking and understanding of the national health strategy in the Middle East.
Dpv Health
View- Website:
- dpvhealth.org.au
- Employees:
- 129
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Transformation ManagerDpv Health Jul 2021 - PresentMelbourne, Victoria, AustraliaHeading up the organisation's Transformation Office by leading strategic projects and an organisational capability uplift. Working alongside executive management to deliver business innovation, operational excellence, continuous improvement and financial viability across multiple community health focus areas. (disability, early childhood intervention, mental health, family violence etc.)
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Change ManagerWestern Sydney Local Health District Aug 2020 - Jul 2021New South Wales, AustraliaManaged change in relation to the implementation of Digital Health ClinicalProjects across Western Sydney Local Health District. (comprising of public hospitals at Westmead, Blacktown, Mount Druitt, Auburn & Cumberland)Successful change projects include eMR enhancements across nursing & midwifery such as:• Standardisation of documentation. (ED & Wards)• Electronic Patient Safety Handover checklist. (Face to Face & phone) • Electronic discharge checklist.• Implementation of ED LaunchPoint.• Pioneered standardisation of midwifery progress notes across antenatal, intrapartum and postnatal stages for WSLHD and NBMLHD.• Engaged with clinical stakeholders to ensure people oriented change management methodologies are in place for design, build and implementation to ensure positive adoption.• Managed communication strategies wrt. change management to impacted stakeholders.• Measured the adoption of change across all implemented sites.• Identified and measured benefits realisations wrt. business impact. -
Process Improvement & Redesign ManagerMacquarie University Jan 2019 - Jan 2020Sydney, AustraliaMQ Health - Strategy & Planning• Advised & influenced senior clinicians and hospital managers to deliver objectives within a customised perioperative program through multiple workgroups, co-designed with the Director of Medical & Surgical Services with measurable outcomes.• Led the development of a new outpatient Model of Care (MOC) called High Risk Assessment Service (HRAS) to actively involve a senior anaesthetist in care planning and preadmission services.• Actively collaborated with the Consumer (Patient) Advisory Committee for feedback (Voice of Customer) on all active initiatives within the Health Services Plan.• Co-designed the analytics function transitioning away from traditional reporting to a Balanced Scorecard which include various components such as clinical activity & utilisation, patient experience & quality, financial performance, clinician engagement & research integration and staff experience & safety. • Active member of the “Online Patient Portal” project based on high level understanding of patient flow, clinical protocols and financial constraints.• Worked with university & hospital to optimise patient parking within campus through a combination of demand & capacity modelling and time & motion studies. • Improved turnaround for discharge to health fund claims through effective review and enhancement of patient & information pathway.• Reviewed & optimised processes for supply chain management of prosthesis, drugs and consumables providing IT consultants a standardised baseline to roll out the new financial system.• Developed capability amongst all Practice Managers by developing and implementing a standardised financial forecasting model for the annual budget exercise, which is used as performance indicators for revenue in the current year. -
Clinical Program ManagerMacquarie University Sep 2017 - Dec 2018Macquarie University, New South Wales, AustraliaMQ Health - Cardiovascular & Respiratory Program• Program managed the Cardiovascular & Respiratory (CVR) program in collaboration with Clinical Program Head and discipline heads (cardiology, vascular, respiratory & sleep and nephrology) and operationally managed services, delivered new initiatives, recruited clinicians and integrated research initiatives.• Business managed multiple units with an annual profit margin up to 25% with complete delegation over discipline specific and program cost centres. • Provided leadership to staff and direct reports (practice managers, admin staff, sonographers, ECG technicians) during a period of ambiguity surrounding an organisational restructure to integrate the hospital and clinics as part of the strategy to become a university led academic health sciences centre.• Standardised the process for financial remuneration as part of an engagement model with clinicians through a framework that constituted review of clinical activity, patient satisfaction and teaching performance indicators.• Prepared multiple business cases for clinician recruitment, administrative staff recruitment, enhancement of services and CAPEX justifications that were approved by the executive team.• Contributed to the development of the Health Services Plan 2017 – 2020 as part of the planning workgroup representing CVR program.• Launched multiple MDT clinics which include a niche Atrial Fibrillation (AF), Leg Circulation & Wound Management, Endocrinology and relocation of the Nephrology outpatient service.• Resolved issues with the PACS that arose during the integration of hospital and clinics through appropriate engagement with vendor, IT, legal and executives.• Standardised turnaround time for inpatient echocardiograms to 48 hours at Macquarie University Hospital through engagement with doctors, sonographers and nurse unit managers.
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Program Manager - Hamad Healthcare Quality Institute & Center For Patient ExperienceHamad Medical Corporation Dec 2011 - Aug 2017Doha, Qatar• Worked in partnership with the health minister, executive teams of the government hospital group & senior clinicians to formulate strategies and program plans to address issues within Qatar National Health Strategy 2011-2016.• Recruited as part of the initial team to establish a centralised health improvement department that focused on the delivery of strategic initiatives through the establishment of a customised project management methodology (coherent with ACI, NSW) and manage project teams to lead on changes across eight hospitals and collaboration with the public health network.• Trained to lead operations (within the national command centre) through tactical briefings with eight hospitals during a major incident (coordinating with the ambulance service, civil defence & media) within the country as an initial recruit for the Major Incident Program. • Collaborated with the national ambulance service and medical attaché’s (Thailand, Germany and UK) to reduce time for clinical discussion by 33% while transferring patients from international hospitals.• Developed the patient experience strategy for the hospital group in collaboration with Press Ganey & partnered with the Ministry of Public Health to develop national level KPIs for patient experience that is in line with HCAHPS for both public and private hospitals.• Worked closely with the Institute of Healthcare Improvement (IHI) to deliver the launch of a dedicated quality improvement function including access to its open school curriculum.• Worked in partnership with public health networks to reduce presentations to public hospitals. emergency departments through appropriate patient education.• Improved access to surgeries by optimising pathway & lean improvements in theatres at the main tertiary hospital leading to a 22% increase in utilisation.• Reduced surgery cancellations by 12% and wait time to surgery by 14 days. • Supported programs related to VTE risk assessment & deteriorating patients. -
Information Manager - Hamad Healthcare Quality InstituteHamad Medical Corporation Oct 2014 - Jul 2015Doha, Qatar(secondment)• Representation on the corporate Information Management committee with focus on data governance, quality & confidentiality.• Developed and implemented the information strategy for the department.• Enhanced capacity & capability within a team of 10 analysts based on the information strategy – focusing on analytics, software development, business knowledge and data visualisation.• Improved access to care for outpatient services by reducing wait-times to 2 weeks for all specialties across eight hospitals through demand & capacity modelling, clinic redesign & launch of a national appointment system.• Supported facility relocation planning for paediatrics speciality to a new state of the art dedicated Women’s and Children’s hospital through a forecasting model.• Optimised patient flow at the main emergency department through patient flow simulations and proposed facility redesign.• Standardised various dashboards for executive, operational and project reporting which included operating theatres, patient experience and complaints management.• Supported the implementation of a new clinical information system – Cerner Millennium by contributing to all surgery related process flows for the hospital group.
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Analyst - Business Intelligence UnitDoha Bank Oct 2008 - Dec 2011Doha, Qatar• Established the Business Intelligence unit that provided data and insights for all the retail banking products with direct reporting oversight over 32 branches within the country in the absence of a functional manager while reporting to the Assistant General Manager of retail banking during the Global Financial Crisis.• Contributed to innovative product development strategies during the global financial crisis (GFC) resulting in 38% increase in the deposit portfolio over 12 months.• Developed sales incentive pay-out mechanism with appropriate policy and procedure manuals.• Developed various balanced scorecard and dashboards for executive management.• Achieved 10% increase in credit sales through cross sell analysis from within customer database. -
Project CoordinatorPolyglot Interpreters Ltd. Sep 2006 - Jul 2008Cardiff, United Kingdom• Coordinating resources to reach requirements of clients. • Scheduling within Asian Language Department. • Document Control. • Provide reports to management regarding accounts every fortnight.• Building rapport with members of concerned judicial system, immigration and law enforcement personnel.
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Quality AuditorAdvanced Elastomers Corporation Feb 2007 - Apr 2007Newport, United Kingdom• Performed audits according to BSI Standards.• Training given in mandatory standards of the organization.• Audits conducted against PD ISO/TS 16949:2002 standards in different departments. ( Purchasing, IT, Laboratory, HR, Manufacturing etc)• Commendations and Corrective Actions mentioned.• Audit report presented to senior management.
Bright Thomas Skills
Bright Thomas Education Details
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Project Management/Management Of Information Systems(Mis) -
Information Technology
Frequently Asked Questions about Bright Thomas
What company does Bright Thomas work for?
Bright Thomas works for Dpv Health
What is Bright Thomas's role at the current company?
Bright Thomas's current role is Healthcare Transformation Leader - Strategy | Operations | Change | Business Analytics | Clinical Redesign | eMR Enhancement.
What is Bright Thomas's email address?
Bright Thomas's email address is br****@****ail.com
What schools did Bright Thomas attend?
Bright Thomas attended Cardiff Metropolitan University, Anna University Chennai.
What are some of Bright Thomas's interests?
Bright Thomas has interest in New Technology, Project Management, Christian Music, Entrepreneurship, New Age, Art, Urban, Squash, Off Roading, Travel.
What skills is Bright Thomas known for?
Bright Thomas has skills like Business Process Improvement, Management, Project Management, Business Intelligence, Analysis, Business Analysis, Team Management, Project Planning, Project Coordination, Mis, Microsoft Office, Stakeholder Management.
Who are Bright Thomas's colleagues?
Bright Thomas's colleagues are Luna Thebe Limbu, Lucy Forwood, Rachel Soosay, Jodie Valentino, Niumal Appuhamy, Mary Fernandez, Jacinta Maharaj.
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Bright Thomas
Driving Natural Solutions; Marketing Leader With Extensive Experience In Essential Oils, Spice Extracts, Flavor Ingredients And Supply Chain Management.Plainfield, Il3gmail.com, synthite.com, synthite.com -
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