Brigid Oconnor Email and Phone Number

IIn my role overseeing a team of 8 enrollment operations specialists, I implemented impactful strategies that significantly improved key metrics. By creating and implementing a performance measurement structure in Salesforce and Looker, I boosted specialist productivity by 20% and improved data collection methods, resulting in a 25% increase in customer retention.Through targeted initiatives to streamline the sales training and onboarding process, I increased program enrollment by 18% within 3 months and reduced customer acquisition costs by 10%. Additionally, I enhanced customer retention by 25% through customer-focused solutions like Zendesk and tailored programming for onboarding students.I played a crucial role in scaling and documenting processes to accommodate business growth, ensuring operational efficiency and effectiveness. Leveraging data analytics, I identified trends, pinpointed bottlenecks, and forecasted enrollments and revenue, facilitating informed decision-making and driving overall success.

In my role as Faculty Manager, Academic Success, I was instrumental in building and developing a team of 28 technical coaches from the ground up. I created job descriptions and defined team functions for our data science and cybersecurity coaches, providing exceptional support to customers and prospects throughout the sales cycle.A key achievement was establishing an efficient ticketing escalation system, creating a seamless feedback loop between instructors and the sales team to ensure comprehensive customer support at every stage. Through strategic hiring, training, and management, I fostered an environment of growth and development, with 15 team members advancing their careers under my guidance.My commitment to employee development was reflected in the assessment, creation, and delivery of targeted training sessions, resulting in enhanced skills and a 98% customer satisfaction score. By effectively managing schedules and collaborating with cross-functional teams, I ensured the alignment of educational programs with organizational goals, driving seamless execution and impactful outcomes.In summary, my leadership has been characterized by the ability to build and nurture high-performing teams, implement innovative solutions, and drive continuous improvement. I am proud of the positive impact I made on both the individuals I supported and the overall success of the organization.

As a proactive leader, I spearheaded a dynamic marketing events strategy, leading to a 15% increase in student enrollments from event attendees. Additionally, I established and managed an enrollment team dedicated to supporting student onboarding, resulting in a remarkable 20% increase in matriculations across my region. Moreover, I enhanced sales team performance and efficiency by 10% through the development and implementation of targeted training programs and standardized operations and procedures.

Manage a team of Enrollment Advisors to include motivating high performance, hiring, scheduling, training, and professional development. Develop and improve consultative conversations approaches by; providing feedback, call coaching, developing training programs for the enrollment services teams, collaborate cross functionally to develop and implement best practices throughout the entire enrollment process. Evaluate, manage and improve transition processes between Enrollment Advisors and University Admissions. Support team in moving students through the process of enrolling at different University Partners. Including, motivating students, collection the correct documentation, and developing best practices. Interact daily with Enrollment Coaches, Student Services, and University Partnership teams to stay abreast of changing requirements and procedures to keep all members of the Enrollment team updated on each student's progress towards Admission.

The pathway to a stable career is changing in the U.S. & many young adults are struggling to navigate that path. We believe that everyone - not just the fortunate few - deserve a great start to their working lives. Guild is paving a new path - providing classes, programs and degrees for working adults. We help Guild members take the next step in their career, with a community to support them along the way.We’re building technology to support our Guild members as they move throughout their career. This starts with a great learning experience - bringing the best soft-skills and management training online. But more than that, it includes technology to support the coaching, peer interactions, portfolios, and everything needed to help working adults as they learn and grow.

Consulted and advised incoming students on their career path. Exceeded call goal by 20% and sales goals 15%.Consistently top performer on the sales team.Trained and mentored new hires

Foodee works with Denver's best in class restaurants to deliver desirable, local, and refreshing food options to your workplace. Restaurants and menu options are hand picked to ensure that the best meals the Denver food scene has to offer are available for all of your corporate events. All meals are made with fresh, local and seasonal ingredients, and delivered right to your door. Foodee’s services reduce the “foodprint” of corporate offices by working with sustainable suppliers, compostable packaging and a zero-emission delivery loop. Let us reinvigorate your corporate catering experience. Special orders are encouraged - allergies, food restrictions, vegetarians, vegans...

Concord Office Furniture is a family owned and operated Office Furniture Company. We have been providing office furniture solutions and services to organizations in Denver for more than 30 years. With a primary focus on the Legal community, we specialize in Law Firm's furniture and design needs. Everything from ergonomics chairs to custom partner offices to complete firm makeovers. Develop and Maintain Client relationships. Provide clients with expert guidance in choosing furniture which best suits their functional need as well as budget. Ensure efficient product tracking for timely shipment and delivery. Provide design assistance and advice as necessary for choosing fabrics, finishes, colors COM, COF and knowledge of vendor requirements. Plan and coordinate with delivery partners. Oversee installation supervision and follow up. Consistently communicate with administrators throughout the process, from design to delivery to installation

Founded in 1948, Robert Half is the world's first and largest specialized staffing firm. Robert Half Technology (RHT) offers a full spectrum of technology staffing solutions to meet our customers' IT needs. As a division of Robert Half International, we are more than an established recruitment agency for careers in IT. We also have the resources to support your organization's staffing needs in the areas of accounting, finance, administrative and legal, as well as interactive, design and marketing.

Qualify prospective students, conduct admissions interviews, outline course and program informationCounsel prospective students on the admissions process and opportunities available at the UniversityAssist students through the entire admissions process including; applying for Financial Aid, ordering books, walk-to-class, library orientation, and indepth training of how to access and utilize additional services.Develop rapport and establish a source of support for students who might not otherwise believe that they can achieve their academic goals.Create and maintain professional working relationships with other departments including; academics, registrar, and finance.