Language Service Professional offering top-quality German to English translations, proof-reading, copy, and creative communication solutions.

Job covered a large spectrum of responsibilities including the coordination and communication of sales process revisions, service channel management, service recovery tools, resolving interface issues between field and headquarters, and a large focus on continuous process improvements as well as training new IT tools / processes. Monitoring and steering of various quality topics as well as service centre interfacing. One main aspect, was the regular coordination and moderating of inside sales team leader webcons and selected central department staff or project leads.All activities listed above demanded excellent interpersonal, networking, language and communication skills on an international level, virtual teaming, strict time-management, prioritisation skills, the ability to quickly grasp the problem in hand, solution-oriented thinking, multi-tasking and the flexibility to travel frequently.

-- Monitoring and steering a regional team according to weekly/monthly sales results (including budgeting and forecasting)-- Multi-project responsibility, implementation and support (including call-centre set-up, structure changes, capacity planning, network expansion, partnerships, quality, claim management)-- Regional process consultant: assisting stations with various process problems, including interface to production unit-- Coordination, development and implementation of various CRM and booking tools trainings-- Coordination of marketing budget, development and implementation of campaigns and events-- Securing internal communication channels-- Communication and event organisation of top customers and partners-- Daily business support on all aspects of local sales-- Extra: Supra-regional Europe-wide coordination of ad-hoc projectsAll listed activities demand strong interpersonal skills on international level, creativity, solution-oriented thinking, the ability to multi-task, to adapt quickly to changes and to work under pressure.

-- Coordination and development of world-wide Service Packages-- Customer Care project coordination-- Cooperation with marketing agency to produce marketing materials such as brochures and campaigns-- Communication and event organisation for an international employee motivation program-- Maintenance of internet and intranet service offer and sales supportAlso: Participation in setting up of company-wide Customer Satisfaction IndexListed activities include presentation and information seminars to employees and customers world-wide

Theoretical training courses in Cologne and Frankfurt, as well as practical experience in all aspects of the Aviation industry including: Marketing, Sales, Station and Flight Operations, Import/Export Sales and Handling, Valuable and Dangerous Goods Handling, Reception, Ticketing, Quality, Accounting, Network Planning, Strategy, and Hub Management (Frankfurt, Germany as well as in Sharjah, UAE)

Back-to-back week-long tours, collecting 55 British tourists from Calais on a Saturday and accompanying them through France, with overnight in Belgium, then via Luxembourg and Germany to Austria, dispersing them in various hotels and coordinating tours and shuttles to various sites of interest as well as across the border to Lake Garda, Italy, before taking them all back on a Friday, again overnighting in Belgium, prior to seeing the group off on the ferry, 4 hours before welcoming the next group.Job demanded great flexibility, solution-orientation, customer service skills, listening skills, organisational skills (especially on motorway routes in the days before GPS and mobile phones...), creativity, communication and entertainment talent, multi-lingualism and a very hands-on, positive attitude.

Direct sales in newly opened shops first in Croydon, then later in Bath. Great interpersonal and listening skills required, customer service, creativity (window dressing and display management), team skills, working under pressure, product knowledge, shift work.