Brigitte Smith Email & Phone Number

United States

Greater Atlanta Area

 Reviewed and investigated cases that alarmed for possible fraud and prepared spreadsheets that outlined the amount of cases worked and the impact on the company. Queried cost analysis reports to assist the Customer Service team with customer settlements. Provisioned customer profiles in fraud tool to improve search parameters.

Greater Atlanta Area

 Reviewed and investigated cases that alarmed for possible fraud and prepared spreadsheets that outlined the amount of cases worked and the impact on the company. Queried cost analysis reports to assist the Customer Service team with customer settlements. Provisioned customer profiles in fraud tool to improve search parameters.

Roswell, Georgia

• Instructed clients on fitness techniques and personal fitness goals whether in classroom setting or in the gym.• Developed specific choreography as it related to each class in terms of age and fitness level.• Assisted management with marketing techniques to increase club membership.

Greater Atlanta Area

Offered expertise regarding cellular phone usage and activation of cellular phone equipment.Gave superior customer service to international representatives seeking assistance for their customers.Used Geo-mapping tools to locate areas of good coverage for customers wanting service.

Alpharetta, Georgia

Created a Workflow chart to show order of handling fraudulent Wireline and Wireless cases.Performed QA Testing on new applications for Wireline and Wireless services.Analyzed cases in the fraud systems to detect patterns of fraud and to locate fraud to prevent high dollar losses.Developed professional working relationship with local market representatives when alerting them of fraudulent activities.

Supervised a staff of 12-15 fraud analysts; analyzed trends related to fraud and how to combat it; maintained weekly and monthly reports to track the progress of my team; staffing manager responsible for interviewing candidates, hiring and setting up new hire training.

Ba, Marketing

Activities and Societies: Algebra II group sessionAs a student at Georgia State University, I was fully immersed in all my classes making.

Aa-Business Administration, Marketing

I received an Associate's Degree in Business.