Coordinate daily calendars, plan appointments, and schedule/arrange travel for senior leadership▪ Exercise discretion and confidentiality with sensitive company information▪ Suggest more efficient ways to run the office and troubleshoot malfunction▪ Maintains office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing orders, and verifying receipt of supplies▪ Provide historical reference by developing and utilizing filing and retrieval systems and recording meeting discussions▪ Secure information by completing data base backups▪ Welcome guests and customers by greeting them in person or on the telephone and answering or directing inquiries▪ Maintain executive's appointment schedule by planning and scheduling meetings, conferences, and teleconferences▪ Conserve executive's time by reading, researching, and routing correspondence, drafting letters and documents, collecting and analyzing information, and initiating telecommunicationsApril 2017 – Present Allworld Project Management LLCHR Assistant▪ Schedule examinations by coordinating appointments▪ Manage a full cycle recruiting process, including sourcing, screening and interviewing candidates▪ Oversee payroll functions including 401(k) benefit administration▪ Welcome new employees to the organization by conducting orientation▪ Provide payroll information by collecting time and attendance records▪ Submit employee data reports by assembling, preparing, and analyzing data▪ Maintain employee information by entering and updating employment and status-change data▪ Provide secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, and maintaining equipment/supplies▪ Maintain employee privacy and protect operations by keeping human resource information confidential

Operate as the lead point of contact for any and all matters specific to customers.Build and maintain strong, long-lasting customer relationships.Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.Forecast and track account metrics.Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.Assist with high severity requests or issue escalations as needed.

Performed administrative and office support activities for multiple supervisors▪ Fielded telephone calls, received/directed visitors, set up conference calls, and prepared agenda for sales meetings and presentations for monthly sales quotas▪ Assisted with insurance claims, closed out pending tickets, and collected accounts receivable for outstanding balances▪ Scheduled appointments and handled filing, faxing and insurance verification▪ Handled incoming and outgoing calls and obtained A/R files and collections▪ Mailed out service packets and provided general assistance to office needs as requestedDirected customers through the rental process, providing forms for completion▪ Reviewed insurance, and general information such as valid driver's licenses and rental records▪ Obtained signatures and printed necessary paperwork▪ Accepted copayments and/or deposits, processed credit cards and converted checks for payment, providing a receipt for processed payments▪ Balanced payments at the start of the day▪ Assisted with training mentoring, and orientation of new hires

Responded to incoming customer calls concerning new and existing customer accounts within a call center environment and handled insurance verification▪ Received request for new account service and account cancelations and serviced existing accounts▪ Serviced and remedied customer complaints and grievances

Maintains database by entering new and updated customer and account information.Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.Maintains data entry requirements by following data program techniques and procedures.Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.Secures information by completing data base backups.